ShipBob Fulfillment

Don't often write reviews but feel an obligation to warn other business owners. Shipbob were very good during the sales process but as soon as we started operating they were useless. We are a UK based business and intended to use shipbob to fulfil EU orders (post brexit).

However, despite following shipbob's UK to EU stock transfer process, our shipments were always fraught with crossborder issues. Our stock transfers were always at least 4 weeks late due to incompetency on shipbobs end. It seemed like shipbob had never onboarded a new customer before, crucial information which cost us thousands of pounds was missed and all the problem solving had to be done from our end due to shipbob often not responding to us or couriers.

We used the service for three months and do not recommend for UK businesses looking to oursource their international fulfilment

Manas Kakkar, the implementation consultant that guided me through the premium onboarding implementation phase process was an outstanding and a terrific mentor who displayed excellent proficiency of the subject matter, effective communication skills and outstanding training aptitudes. He provided valuable guidance throughout the sessions, and I believe I gained enough knowledge to easily manage my business operations with your platform.

ShipBob’s fulfillment has been very efficient and useful for our business. Orders are processed quickly and accurately, which has helped us stay on top of demand. Overall, it’s been a reliable service that I’d recommend to others.

Excellent service! The onboarding process was really helpful and a great experience. Easy to use platform. The receiving and sipping process have been on time and with no issues

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later.

This was resolved 14 days later, and money credited to my shipbob account.

Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did.

Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts.

Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels.

I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.

The integration was seamless. Suproteek was super helpful in connecting the apps, and making sure everything worked properly

So far so good. Just went live but the integration was simple and smooth. And Manas is AMAZING at onboarding.

Great app, really helpful and responsive onboarding and support!

Manas has given me a great onboarding!

The support team has been very supportive in setting up integration. It has been more than a month with them and everything is super smooth. Highly recommended.