ShipBob Fulfillment , 226 reseñas

DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders so I had no way to fulfil orders product to thousands of pending orders. The customer support is ABSOLUTELY TERRIBLE, I found a new warehouse within 1 day and have been trying to get shipbob to ship my inventory from their warehouse to my new fulfilment centre AND THEY HAVE NOT EVEN SHIPPED IT YET! IT'S BEEN OVER 3 WEEKS SINCE I'VE ASKED THEM TOO!!! My business has lost hundreds of thousands of dollars and I've had to pause all marketing and refund orders that Shipbob could not fulfill. PLEASE NEVER USE THIS COMPANY! You are much better off using Ship Dudes or Ship Monk - much better shipping and customer service experience overall. I am at a loss for words on how terrible this company is and how terrible they treat their customers and business they work alongside. Do yourself a favor and use someone else!

-Riley

AVOID SHIPBOB LIKE THE PLAGUE! They catfish you wish low shipping fees (at first my average cost to ship sat at around $7), and storage fees - however every time they receive a new shipment they give a NEW pick spot and NEVER consolidate, so you pay triple in my case in some instances.... the method of working out shipping fees magically changed after 6 months, doubling my shippings. Despite this - You cannot get your stock out without crazy costs and they will not allow you to pick up, you must pay to have it shipped at their exorbitant costs (which is the reason to move away in the first place). Customer service is awful (based in India and impossible to have a phone call with anyone. They advertise there is a chat service and number, but these are rarely manned and the chatbot is useless. I know 4 other brands who have fallen for Shipbob's over-promising/under-delivering sales pitch and all have either moved or are in the process of leaving. The biggest mistake this financial year was onboarding ShipBob.
The one thing they do well is pick/ship quickly.

Shipbob is an absolute nightmare. I have never dealt with a company with such poor customer service. It takes weeks to resolve issues that are mistakes on their end. We have had consistent issues with them entering significantly incorrect product dimensions and weights. This has resulted in customers being quoted shipping rates 5-8 times higher than they should be. To make it worse, their customer service is taking weeks to fix each issue. The most recent issue took 6 weeks, just to get them to correct incorrect product dimensions (customers can't edit product dimensions or weights). For anyone considering using Shipbob, I would strongly encourage you to look at alternative options.

I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up being $14-20 for packages that we would normal ship first class for under $6. They claim free dunnage and packed with care but we had to submit claims every day for damaged deliveries.

Our customers were furious and our customer service team worked over time by the damage to our business has been immeasurable. We are no on day 12 of waiting for our inventory to ship back to us. AGAIN THIS IS A SHIPPING COMPANY THAT CANNOT SHIP!

Customer service is outsourced, slow, and just “escalates” with no resolution. I can keep going on all day with the immeasurable headache shipbob has caused.

Their management is pathetic. Their warehouse employees are lazy. This company will not last if only the truth got out.

BEWARE

*UPDATE
Our inventory was returned by ship Bob. Everything was thrown into boxes, including the glass products. We filed a claim and waited 120 days they took zero responsibility and denied our claim. Shocker. We are filing a lawsuit.

There is some good, and a lot of bad with this company.

Good: They ship orders promptly. They integrate with a lot of different ecommerce service providers.

Bad: Their shipping prices are ABSURDLY high. Shipping shoes from Texas to Colorado with ShipBob is $46. With Shopify Shipping it's $10. I cannot ask my customers to pay that much, so I have been eating about $18 of shipping on every sale. Storage - they talk about $40 per pallet and a price for shelves, without telling you how much can fit on a shelf. I can fit all my inventory on 22 pallets. So should be $880, right? But they are storing it on shelves and charging me $2600 a month. When a customer returns an item, shipBob takes 10 days AFTER IT ARRIVES, to even acknowledge arrival, much less inspect the product. Customers cannot wait that long for refunds or exchanges so I am processing those all manually early, taking the risk of damaged product. They use sketchy shipping subcontractors that leave your product sitting in a warehouse for a month on the regular. They lose packages in their own warehouse before pickup and blame the carrier. I am moving all my inventory out as we speak.

ShipBob has been an absolute disaster to work with (moved over to them in March 2023). They consistently ship my products out without sufficient packaging and void fill, resulting in damaged goods and bad customer experiences. (I sell books and magazines—predictable shapes and sizes, so this should be easy!) Despite numerous promises that they will address the problem and follow very clear instructions on how to pack my products properly, they are still doing a terrible job. In addition, their interface is very slow and poorly designed. The one star is that they are fast at getting shipments out the door, but obviously, that's because they seem to toss everything into a box without any concern.

More than happy to take your money and leave you waiting for months without solutions. It takes 2 weeks for them to get anything done and even then its often wrong.

Excellent fulfillment, excellent customer service, Aravinthan has been very helpful in getting my business dialed in. Highly recommended!

Good app, works well and the support team is very responsive as well.

good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful