Recenzje (231)

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9 czerwiec 2021

Shipbob has been a great partner since we joined them a year ago. They literally saved us from a disastrous situation with a different 3PL group (I won't name names, but "RH" should give you a hint). Their support is great and quick to respond. The rates are fair. I particularly enjoy the "all-in" pricing model. And their growing network of warehouse locations, especially internationally, is really helping us to seamlessly expand our overseas operations. I would give 4.5 stars if I could. My main criticism has to do with the Shopify integration, specifically the warehouse locations. Currently, the integration is set up where ShipBob acts as the fulfillment service and does not support multiple warehouse locations. So whether you have 1 Shipbob location, 4 Shipbob locations, or multiple locations between Shipbob and other providers (we sometimes ship from our headquarters, for example), Shopify groups it all into one and really limits what you can see and do in Shopify. I've been told this is being addressed, so really looking forward to seeing this improved.

AKILA
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
ShipBob odpowiedział(a) 9 czerwiec 2021

HI Akila team! thank you SO much for the kind words, we love partnering with you too :) I'll speak with your MSM Anuja about the Shopify multilocation issue. My understanding right now is that this is a Shopify API limitation that will be changed in the coming year, but perhaps there is something we can do as a workaround in the meantime.

- Kevin from ShipBob

9 czerwiec 2021

Shipbob does all our fulfillment for Shopify, Amazon, and Walmart stores, and they do a great job across all four warehouses we are using at Shopbob. Their customer service is pretty amazing too. One thing they can work on is the shipping rates - which I think can be more competitive.

Rovectin Skin Essentials
Stany Zjednoczone
Około 3 lata korzystania z aplikacji
8 grudzień 2022

The ShipBob team has been wonderful to work with. They are hands-on and fast to respond, resulting in a smooth integration! Our rep, Samantha R. has given us the gold standard of customer service. She has repeatedly helped us with challenging orders & ensured the best customer care for our clients. I highly recommend!

Thoughtfully.com
Stany Zjednoczone
2 miesiące korzystania z aplikacji
ShipBob odpowiedział(a) 8 grudzień 2022

Love to hear this! Samantha is one of our favorite Implementation Engineers, glad you loved her too! Best of luck growing your business and we are happy to be your partner in doing so!

Kevin
VP of Partnerships - Shopify
ShipBob, Inc.

27 kwiecień 2021

After several years we are ending our relationship with Shipbob. They have overcharged us multiple times to the tune of thousands of dollars. Most recently, we submitted a work order to remove our few remaining items so we could close out our account. After paying for that work order, they "found" two cases of our most popular product of which we'd been sold out of for months. We relisted the item on our website and sold all but two units just in case there were any lost/damaged orders. We then submitted a disposal request for the warehouse to dispose of the two remaining 3.4 fl oz tubes of moisturizer so we could close our account. This should only cost a few dollars. Instead, Shipbob charged us $500 to dispose of two skincare products that fit in the palm of your hand. We raised the issue with Shipbob and weeks later we are still awaiting the refund...

stubble + 'stache
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
ShipBob odpowiedział(a) 1 czerwiec 2021

Nick + Team, I'm really sorry to hear this and thank you for this feedback. As you probably know, I recently connected with our customer support team to ensure you got a refund for any mistaken charges on your removal order.

Edytowano 29 grudzień 2022

I recently started using Shipbob for my e-commerce business and I have been blown away by the ease of installation, seamless integration with Shopify, and excellent customer service. The team, specifically Ankit Gupta and Mike Rottar, made the whole process extremely easy and enjoyable.

But what really sets Shipbob apart is the speed and reliability of their order ingestion. I have noticed a significant improvement in my fulfillment times and I have complete confidence that my orders will be processed accurately and efficiently.

Overall, I am extremely satisfied with Shipbob and highly recommend them to anyone looking to improve their fulfillment process. Thank you Ankit Gupta and Mike Rottar for making everything so awesome!

- Peter
Affirmation Matchdeck

Affirmation Matchdeck
Stany Zjednoczone
Około 2 miesiące korzystania z aplikacji
11 marzec 2021

This app is really very good in as much as they have chosen to scan and crosslink. Some missing information would be very helpful in feeding back from this API actual cost of shipping, the weight of the shipment (actual vs dim), actual inventory.

GrillBlazer
Stany Zjednoczone
Prawie 3 lata korzystania z aplikacji
ShipBob odpowiedział(a) 11 marzec 2021

Thanks so much for the feedback! Your Merchant Success Manager, Kaleigh, will be reaching out directly about your thoughts on how to improve the amount of data flowing between Shopify and ShipBob. We have an inventory sync feature that you can enable, so hopefully that should help :)

8 sierpień 2022

DO NOT go with Shipbob. Several hidden fees that they were not transparent about before coming onboard. If you're an apparel brand or any brand with several SKUs (i.e. size/color combinations), their warehousing costs are astronomical. They are 6X the price of my previous warehouse and cost more than rent for an entire house in the area. I'm moving my inventory ASAP and deeply regret the headache and money its costs me moving to Shipbob.

Chi Chi Sport
Stany Zjednoczone
Prawie 2 lata korzystania z aplikacji
20 grudzień 2022

There are definitely pros and cons to shipbob. The shopify app works fine and they do have a lot of features, adding new tech features like EDI capability and integrations with SPSCommerce. However, on the b2b side, we have experienced issues. D2C works pretty seamlessly and connects to shopify with few issues.

Fera Pet Organics
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
ShipBob odpowiedział(a) 20 grudzień 2022

Fera Pet team -

Thanks for your feedback! I would love to unpack this with you and give an opportunity to make it right on the B2B side. We aim to be world class - although I know the B2B side is a bit newer and we had been in "beta" for a while. Perhaps some of these were growing pains.

either way, feel free to reach out to partnerships@shipbob.com to discuss.

Kevin

Edytowano 21 grudzień 2022

I've had a great experience with ShipBob so far!
It was really easy to install, quick and reliable order ingestion. Simple and effective tracking and I'm especially impressed with how the inventory syncs with my Shopify store and how easy it is to order new deliveries to my chosen warehouse.
The support I received from my dedicated Implementation Manager, Sergio was outstanding as he made everything so simple and responded immediately to all of my queries. Thank you Sergio!
I'm looking forward to growing my business internationally and I feel confident that ShipBob is the best fulfilment partner to help me achieve my business goals.

giftwellness
Wielka Brytania
Około miesiąca korzystania z aplikacji
ShipBob odpowiedział(a) 21 grudzień 2022

Glad to hear it! No one like Sergi for helping our European + UK customers onboard. Best of luck growing the business!

Kevin
VP Partnerships

Edytowano 2 czerwiec 2023

If you want to grow your business, avoid Shipbob!
Support: Their support is incredibly inefficient, every single issue takes days (or weeks) to resolve.

Pricing: They make promises to review your pricing if you exceed a specific monthly spending limit and once that limit is exceeded, they say they cannot lower your costs. Their prices have been constantly increasing for several months, adding costs for no reason.

Storage: Despite very low stocks stored at Shiphbob, they charged me 12 pallets (I don't know if it was intended to charge more to customers or if it's just poorly optimized in the warehouse).

Shipbob seems to be growing too fast and no longer caring about its customers (despite more than $160,000 in annual bills) with very poorly managed support and constantly increasing costs so if you want to grow your business, I do not recommend Shipbob at all.

Amyla Cosmetics
Szwajcaria
Ponad rok korzystania z aplikacji