Recenzje (230)

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  • 76% ocen to oceny z 5 gwiazdkami
  • 8% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 3% ocen to oceny z 2 gwiazdkami
  • 12% ocen to oceny z 1 gwiazdkami
2 czerwiec 2021

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

Elite HRV
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
8 czerwiec 2021

Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.

120/Life
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
29 wrzesień 2023

Shipbob made integration with our Shopify store totally seamless. Their onboarding process was digestible and formulaic, and we felt prepared every step of the way.
Ankit Gupta and his team made sure our team was comfortable with each step and felt prepared for launch day, even better, they continued to check in post launch to ensure our team was setup for greatness!

Dilettoso
Stany Zjednoczone
3 miesiące korzystania z aplikacji
10 grudzień 2022

I have a UK based business. Shipbob integrates easily with my shopify store. I was helped whenever I needed it to help me get up and running. Switched from Amazon FBA to Shipbob and very glad I did. Great app.

Rowland Earthing
Wielka Brytania
6 miesięcy korzystania z aplikacji
7 kwiecień 2023

The app is only as good as the company behind it and in this case the company is rotten to the core. They can't do the fundamental aspects of shipping right. It takes 5 days for them to take inventory in and they use the cheapest most unreliable shipping subcontractors. Their customer service is TERRIBLE. TERRIBLE. The kind where you get 4 emails back from 4 different people each indicating that they are "working on it."

Adipeau
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
ShipBob odpowiedział(a) 12 kwiecień 2023

Hey there Adipeau team -

I'm sorry to hear you have this point of view. We use standard carriers and achieve 99.8% of our SLAs for receiving and shipping. Of course, things do happen, and when they do we always try to meet the mark on customer support. It sounds like we may not have done that here. I am happy to unpack this with you if you reach out to partnerships@shipbob.com

Kevin
VP of Partnerships

20 grudzień 2022

I am still new to the new ShipBob fulfillment experience, I am told things will pick up once I am more acclimated. So we are optimistic that is true

AfroSteamCaps
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
ShipBob odpowiedział(a) 21 grudzień 2022

Hey there - happy to unpack this with you and I see you are with Alexandrea, one of our Sr Implementation reps. You are in good hands - but you can also reach out to me if you feel you need some extra help! Partnerships@shipbob.com

Kevin
VP - Partnerships

Edytowano 2 czerwiec 2021

ShipBob is fantastic; their customer service is one of the best we have ever worked with. If an issue arises, I do not have to worry about follow-up; the ShipBob team is fast, courteous, and responsive. If you are not using ShipBob, you are missing out. Download and work with ShipBob today.

Vetz Petz Antinol US
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Edytowano 27 grudzień 2022

From start to finish, I have been supported and was guided through the entire process with Shipbob and Shopify integration by Ankit Gupta. All my questions were answered without hesitation and with honesty.

Slaefitness
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Edytowano 15 marzec 2021

I've been trying for 3 days to get help because the app isn't functioning with my shopify store. Have a wonderful customer service rep from shopify that helped me as much as he was able to and then opened a ticket for a tech from shipbob to help from their end, but after 3 days we still have yet to receive help from anyone on the shipbob end. As you can imagine this is keeping me from running my store. Very disappointed in how long it's taking someone to respond and help me with my issue. UPDATE: You replied on a Friday and your customer service reps are not available to help over the weekend so as you'll see I did reply back to the email but there was no one in your office to help me. The 3 days that I didn't receive a response were business days and not over the weekend. So if someone could please respond back to me because I've already answered that email, thank you. Unfortunately I'm out of the country at the moment so unless I can call your offices via WhatsApp we'll have to continue via email or chat, thank you.

Savagezilla Shop
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
ShipBob odpowiedział(a) 15 marzec 2021

Hi Savagezilla team - I took a look through the communication with the support team. To troubleshoot your issue, we just need a screenshot or walkthrough of what you see on Shopify. We sent you a note asking for that 3 days ago to your Gmail account and have not seen a response. Do you mind responding to that and then we can take the next step? Alternatively, please feel free to call us at (312) 313-1104 during business hours.

29 marzec 2021

I used this app to integrate our Shopify store with our Shipbob account to automise orders fulfillment. It works perfect!

Villa Cotton
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
ShipBob odpowiedział(a) 29 marzec 2021

Thanks Villa team! Automation is what we aim for!