ShipBob Fulfillment

They overcharged me on 6 packages from USA, to USA, all of them weighed less then 5lbs and dimensions small, they overcharged by 550$!!!!!! If my store would have been live and i had 100 orders that they they would have ACH charged me probably over 10k without me being able to do anything about it.

And thats not the worst of it, that was for 2 days guaranteed shipbob express delivery, arrived 8-10 days later.

This was resolved 14 days later, and money credited to my shipbob account.

Not only that but they claim the reason for it was that the dimensions of my products were wrong, well i have an email sent from me 2 weeks before telling them to fix the dimensions of some smaller products, and they said thanks we will fix it, confimed it, but apparently never did.

Why is that ? Because 99% of theire customer service is sitting in a call center in INDIA, and they cant help with jack, they just forward internally, and then you will get another message from a USA based agent that takes theire sweet time because they probably manage like a gazillion accounts.

Not only that i have no gone over to a different 3PL, moved everything delayed my launch lost thousands of dollars due to ShipBob and they have the audacity to charge me a PICK FEE of 1100+$ for shipping out my little invetory i had in there that they charged 360$ for shipping btw and they charged me PICK fee for individual SKUs when i allready had my SKUs boxed up and separated all they needed to do was slap on labels.

I was in here reading reviews before i chose shipbob and i was convinced they were good, so im hoping this post can act as a warning for others like me. I chose to go with Fulfyld instead. DYOR.

Very easy integration with an amazing support staff helped us launch our store seamlessly

From start to finish everything has been mostly smooth, the onboarding process was easy and the operating system is easy to use. So far so good!

I really liked my onboarding and implementation experience. The friendly staff were easy to work with and made it easier for me to operate.

The onboarding was very thorough and so far, everything is working perfectly. Absolutely delighted with the team and the process.

Very friendly app to use and to install - great support from Shipbob

ShipBob has been great to work with!

Intuitive and simple to setup

Manas rocks and my interaction with the ShipBob team has been stellar.

Great service for starting ecomm business. Very plug and play. Well supported by ShipBob team throughout. Fair pricing.