ShipBob Fulfillment

It takes a lot for us to write a negative review but Shipbob has more than earned one. We used them to handle overseas fulfillment (Australia). However, they were frequently taking up to a week to process and ship orders, despite initial assurances that orders would be shipped within 24 hours--same day if placed before 11AM local time. Then, after they finally got around to shipping the orders, they often used budget couriers that then took 2-3 weeks to deliver.

Not only this, but their shipping rates were sky high. In fact it turned out to be cheaper, and often faster, to fulfill Australian orders from the USA. Their support is awful too. There is no way to get immediate assistance and you are forced to open a ticket and wait, at times, several days for a response. I have used three fulfillment services in the past and Shipbob is by far the absolute worst.

SHIPBOB STOLE $1000 FROM ME AND ISN'T GIVING IT BACK. PLEASE HELP THIS IS THE WORST COMPANY I'VE EVER WORKED WITH. UPDATE: I HAVE HAD THREE TERRIBLE EXPERIENCES WITH THIS COMPANY:
1. This company shipped out close to 40 of my orders that had been fulfilled from MONTHS ago in my Shopify. Even though I made sure automatic fulfillment wasn't on, this company took data from all my orders without marking them as complete and sent 40 customers duplicate orders 4 months later. They didn't reply to my 50 emails and several calls and at the end told me they would only give me half of the shipping costs of the wrongly sent out orders as CREDIT back to my shipbob account. They aren't even letting me move my inventory out of there after this huge error without paying 0.25c per item I have there (I have thousands). I'm so upset about this and at the TERRIBLE customer service I've received. This is a PSA to never use this service. 2. They charged me $775 USD in fees because their system messed up my inventory receiving order, which was arranged by their own support member. Then they wired it back to me and took over a month to give me my money back even though I was charged immediately (Still waiting). 3. I became so fed up with this company that I moved my inventory back to Canada. They sent my international freight from the US to Canada and didn't attach a commercial invoice (a VERY BASIC SHIPPING RULE). I had to chase them down for days and after a week of the stuff sitting at the border, they said this was a huge error on our part and I had to go through a third party broker (AND PAY EXTRA) to have my stuff cleared. ABSOLUTE GARBAGE COMPANY. I am actively working on deterring businesses from working with them. DON'T DO IT. Use Shiphero or Shipstation.

ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.

Great integration overall! I needed some assistance from support with both ShipBob and Shopify in order to get everything working, but I was also a bit of an edge use case in my needs. Once set up, it's been a breeze to use overall.

ShipBob has been an absolute disaster to work with (moved over to them in March 2023). They consistently ship my products out without sufficient packaging and void fill, resulting in damaged goods and bad customer experiences. (I sell books and magazines—predictable shapes and sizes, so this should be easy!) Despite numerous promises that they will address the problem and follow very clear instructions on how to pack my products properly, they are still doing a terrible job. In addition, their interface is very slow and poorly designed. The one star is that they are fast at getting shipments out the door, but obviously, that's because they seem to toss everything into a box without any concern.

AVOID SHIPBOB LIKE THE PLAGUE! They catfish you wish low shipping fees (at first my average cost to ship sat at around $7), and storage fees - however every time they receive a new shipment they give a NEW pick spot and NEVER consolidate, so you pay triple in my case in some instances.... the method of working out shipping fees magically changed after 6 months, doubling my shippings. Despite this - You cannot get your stock out without crazy costs and they will not allow you to pick up, you must pay to have it shipped at their exorbitant costs (which is the reason to move away in the first place). Customer service is awful (based in India and impossible to have a phone call with anyone. They advertise there is a chat service and number, but these are rarely manned and the chatbot is useless. I know 4 other brands who have fallen for Shipbob's over-promising/under-delivering sales pitch and all have either moved or are in the process of leaving. The biggest mistake this financial year was onboarding ShipBob.
The one thing they do well is pick/ship quickly.

Overall ShipBob has been a good experience. My merchant success specialist has been a really big help. I do wish the app/website was more mobile friendly. It's very hard to navigate and many of the features are next to impossible to do when not on a computer. I work 90% from my phone so it's a struggle. The shopify integration is pretty solid. I do notice quite a bit of delay sometimes with tracking crossing over from shipbob to shopify. Sometimes it never crosses over at all so I have to add it manually but it's pretty rare. No problems with order syncing, it's fast and accurate. Overall I would recommend!

If you are in the market for an Australian based 3PL, avoid Shipbob at all costs if you value your time, money or sanity!

Short summary of our experience:
- SO MANY lost parcels due to use of cheap carriers.
- Once parcels are lost, the overseas support team have no idea how to resolve the issue and they build up with no resolution, leading to upset customers.
- Overcharged based on the agreed pricing which they refused to acknowledge for approx 4 x weeks. They finally folded and agreed to credit us the over charged amounts over 6 weeks ago and the credit has still not been received after 6 follow ups.
- Increased our pricing without prior notice or our consent.
- Storage is double the market rates.
- Inventory receipts overcharged (over $450 for 6 x pallets).
- Any issues raised take weeks to resolve with multiple follow ups.

Dealing with Shipbob was one of the most frustrating experiences our business has encountered over the last 3 years. Since moving to a new 3pl we have been very happy we are pleased Shipbob no longer consumes hours of our day.

DO NOT USE THIS COMPANY TO FULFILL YOUR PRODUCTS!! I have used shipbob for over 2 years now and thought they were decent, minor issues but nothing crazy. Until one day out of the blue they told me they could no longer ship my product because of some sort of policy, BUT THEY HAD ALREADY BEEN SHIPPING THIS ITEM FOR ME FOR MONTHS to thousands of customers. They stopped shipping out any of my orders so I had no way to fulfil orders product to thousands of pending orders. The customer support is ABSOLUTELY TERRIBLE, I found a new warehouse within 1 day and have been trying to get shipbob to ship my inventory from their warehouse to my new fulfilment centre AND THEY HAVE NOT EVEN SHIPPED IT YET! IT'S BEEN OVER 3 WEEKS SINCE I'VE ASKED THEM TOO!!! My business has lost hundreds of thousands of dollars and I've had to pause all marketing and refund orders that Shipbob could not fulfill. PLEASE NEVER USE THIS COMPANY! You are much better off using Ship Dudes or Ship Monk - much better shipping and customer service experience overall. I am at a loss for words on how terrible this company is and how terrible they treat their customers and business they work alongside. Do yourself a favor and use someone else!

-Riley

Software has powerful analytics
Almost 100% order fulfillment rate
Ritesh has been a helpful account manager

Areas for improvement are investigating patterns in unsuccessfully delivered orders and improving processes to prevent the same error from happening for future orders.