รีวิว (230)

การให้คะแนนโดยรวม
4.2
จำนวนต่อระดับคะแนน
  • 76% ของการให้คะแนนคือ 5 ดาว
  • 8% ของการให้คะแนนคือ 4 ดาว
  • 1% ของการให้คะแนนคือ 3 ดาว
  • 3% ของการให้คะแนนคือ 2 ดาว
  • 12% ของการให้คะแนนคือ 1 ดาว
9 ธันวาคม 2022

Shipbob are great - Some of the best customer service I have had. Sergio, Sam and Enda are so supportive. I could not recommend this team anymore. It is also, slick tech and easy to use
We trust Shipbob because of the below:
- Ease of installation
- Speed and reliability of order ingestion
- Tracking upload speed
- Inventory sync, rules, and order processing
- Technical support

Whole Supp
สหราชอาณาจักร
4 เดือน ในการใช้แอป
14 กันยายน 2022

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.

Mullein and Sparrow
สหรัฐอเมริกา
เกือบ 5 ปี ในการใช้แอป
23 ธันวาคม 2022

Shipbob has been smoothly assisting our business in getting orders shipped out and managed via the connection to Shopify. Very responsive and Lacey has been helpful.

Ashley N. Kirkwood
สหรัฐอเมริกา
4 เดือน ในการใช้แอป
แก้ไขเมื่อ 19 มกราคม 2023

Fantastic onboarding and customer support. Lacey was absolutely amazing to work with and greatly helped us navigate the transition as we had some complex logistics issues internally. By far the most fair pricing I found after getting quotes from all the other top 3PL companies.

UVe Beauty
สหรัฐอเมริกา
4 เดือน ในการใช้แอป
2 มีนาคม 2021

Shipbob was a game changer for us, have the usual challenges and occasional mistakes like any 3PL provider but we’ve had fantastic customer service, rapid resolution times and crucially the ability for us to scale our business quickly.

Facecoverus
สหรัฐอเมริกา
4 เดือน ในการใช้แอป
20 ธันวาคม 2022

We launched our first-ever e-commerce platform with Shopify and worked with ShipBob to manage all of our fulfillment. Huge thanks to Lacey Elliott at ShipBob for making this process smooth and helping us whenever we needed it. We would highly recommend ShipBob!
- Ducks of a Feather marketing team

Ducks of a Feather
สหรัฐอเมริกา
3 เดือน ในการใช้แอป
แก้ไขเมื่อ 25 มกราคม 2023

I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!

Desesh
สหรัฐอเมริกา
3 เดือน ในการใช้แอป
21 พฤศจิกายน 2022

RUN! RUN AS FAST AS YOU CAN! I really do feel bad for you if you have already signed a contract with shipbob, this is the worst fulfillment center you will ever find. Hopefully you can find a way out before it's too late. I will say the company was not always this bad. 2 years ago Shipbob was smaller and they actually did a ton to care for their customers and they took pride in doing good work. Come to present day and they have been sitting on a container of our product for 6 days now and still haven't even stored it let alone shipped. We are literally begging for an update and all they do is send us links to their SLA. We get it, however, our agent promised us this was priority and turns out that was NOT the case. I guess this is what happens when you put profits over customer experience. Plus, its not just us look at all of the most recent reviews. To make matter worse their shipping rates are extremely expensive and they constantly lose product. NO JOKE, this year they lost an entire skew of ours and we had to tell our most important customer than none of his 17 clubs would get the product. He was blown away that a center could be so careless and he laughed at us when we said we used shipbob. He called them the " NIGHTMARE OF FULFILLMENT CENTERS" lol In closing I am writing this to all of the entrepreneurs out there considering shipbob as a partner. You have worked your butt off to get where you are, poured your heart into your brand, don't make the mistake of going with a company that will destroy your brand image. Go find a partner that will help your hard work pay off.

Terra-Core Fitness
สหรัฐอเมริกา
มากกว่า 3 ปี ในการใช้แอป
ShipBob ตอบแล้ว 28 พฤศจิกายน 2022

Hi Terra-Core team -- Thank you for the feedback, and I'm sorry this has been a frustrating experience. I did some investigation and found that the main reason for the extra 48 hour SLA policy is that you are sending Floor Loaded Containers, which take a bit more time and a lot more labor to unpack. If you were to send palletized containers, there would be no additional time required to unpack.

I know your products are large, so that may not be an option, but I'm sure there are ways to mitigate the impact of this. I've already pulled in Chetan, your dedicated account manager, to help figure out if we can accelerate any of the SLAs as a gesture of good faith.

Kevin
Shopify Partner Manager

8 มิถุนายน 2021

Shipbob is a great turn key solution when it comes to 3PL services. There is a reason they're rated as one of the best options in the country. Depending upon what you're managing there could be possible glitches here and there but their customer service is quick and attentive in solving any issues quickly. They're continuously adding new services to help with efficiency.

Rosebud Woman
สหรัฐอเมริกา
มากกว่า 3 ปี ในการใช้แอป
10 ธันวาคม 2022

Our transition from Shopify to ShipBob Fulfillment has been nothing short of wonderful. The transition team, with Sarthak S. helping us as our designated Implementation Specialist, has been very professional, responsive, and helpful in answering our questions and providing solutions to issues that arose as we transitioned into using ShipBob. We truly appreciate all the help and guidance that we received, and we are very happy with our decision to move to ShipBob.

ALOKVMENON
สหรัฐอเมริกา
2 เดือน ในการใช้แอป