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Thanks to Ritesh from the support team, we’ve been able to smoothly run our business—even from the other side of the globe.
I just wanted to express my appreciation for all the help we’ve received.
We recently switched over from another provider to ShipBob, and we’re very satisfied so far—great pricing and excellent scalability.
While the dashboard can be a bit unstable at times, I’m hopeful it will continue to improve and evolve!
It's been a nightmare. Their fullfilment is almost double of what you see on shopify. In addition they lost packages at their wearhosue. The worst part is that often their orders are not going out 2 or 3 days after fulfillment. I am getting inventory out right now. Read all the negative reviews but wanted to give them a chance. Not wroth it. And all support is in India via email. Don't do it.
I'm really sorry to hear about your experience — this isn’t the level of service we aim to provide. I completely understand your frustration with the delays and lost packages.
We're prioritizing your inventory transfer and escalating your feedback internally. If you're open to it, I'd love to connect and see if there's anything we can do to make this right.
Thank you for bringing this to our attention. - Karley
Everything went smooth. Suproteek is very knowledgable on the onboarding and implementation process. We understand everything as easy as possible. No issues at all in terms of communication and instructions.
Manas was a pleasure to work with.. The onboarding process and shopify integration was a breeze thanks to him. He was super knowledgeable and helpful!
Suproteek has been fantastic in helping me guide through the implementation process. Everything was clearly explained and we had no issues getting the full ShipBob implementation set up in a timely manner.
Suproteek has been a great help overall. He was able to walk us through the entire process seamlessly and take us step by step through learning Shipbob.
We had no experience in Shipbob or ecommerce in the past and Suproteek made it super easy to understand everything.
Suproteek was very helpful to make sure everything was integrated successfully. It was a seamless and stress free experience!
Suproteek was very nice to work with, always available and answering all my questions!
Incredible support and coaching, long before we paid a penny. Intelligent handholding at every step of the way, great value and peace of mind, and integration with Shopify that just works.
Dealing with ShipBob has been incredibly stressful for me. It feels like there's always one problem after another, and their chat support hasn’t been helpful at all. The support team often seems unprepared to address issues effectively, which only adds to the frustration.