评论 (230)

整体评分
4.2
每个评分等级的数量
  • 76% 的评分是 5 星
  • 8% 的评分是 4 星
  • 1% 的评分是 3 星
  • 3% 的评分是 2 星
  • 12% 的评分是 1 星
编辑时间:2022年12月15日

App works fine, but the customer service and pricing is TERRIBLE.

We would CONSTANTLY be charged many times more because Shipbob insisted on sending our products in boxes that were much larger than our products. We're talking about nearly a $100 difference because they didn't want to use a smaller box to ship (which they have).

We are a small business, so seeing a shipping cost of $140 for something that should cost $30-$40 is terrible. Moreover, having to go back and forth with customer service to fix this issue causes delays and makes our customers extremely unhappy. This is not the first time and after customer service was contacted, they would apologize, issue a partial refund, and repeat the mistake. If any higher-ups see this, I will be happy to provide proof of correspondence so things can be changed.

Be very, very careful if you are thinking of using Shipbob services.

UPDATE:

I was contacted by Shipbob's VP or Partnerships and Director of Onboarding services soon after posting this review. They were sincere with their apology about my experience so far and it showed that they took this matter seriously. It doesn't make up for everything that transpired, but I will add two stars for trying to make things right and bringing immediate attention to my case.

V.I.T.L. Backpacks
美国
8个月 人在使用应用
ShipBob已回复 2022年12月9日

Hey VITL Backpacks team -- I want to jump in on this and see if we can fix this issue. Looking at this review, this is so far from the normal experience our merchants have (in fact most of them say we save them money on packaging due to our algorithms that optimize packaging size). I suspect there is something wonky going on with Dimensional Weight perhaps. Either way - need to figure this out. Please email me at partnerships@shipbob.com as I cannot find record of your support tickets if you placed them. Apologies for all this and I know we can get it sorted.
- Kevin, VP of Partnerships

2021年3月12日

Great design and intuitive interface. App installed easily and account setup was very quick. Rates look good as well.

Resurrection in Faith
美国
8个月 人在使用应用
ShipBob已回复 2021年3月12日

Thanks for the feedback! Feel free to contact our support team if you have any questions :)

2021年6月8日

Love shipbob! Best 3pl out there no doubt, very organized, user friendly and great support. I definitely recommend.

ShopMusicBox.com
美国
8个月 人在使用应用
2021年6月16日

This has been a great integration with ShipBob. It was easy to onboard and integrate with our store for seamless shipping of our subscription boxes.

The Finer Things 1920
美国
8个月 人在使用应用
2021年6月2日

The app works smoothly. We've had some challenges working with their customer support but they are committed to making improvements. Overall good experience with Shipbob.

Elite HRV
美国
7个月 人在使用应用
2021年6月8日

Big thanks to ShipBob especially the customer support we've received since launching on their platform. It's a vast improvement from our previous distributor. Highly recommend.

120/Life
美国
7个月 人在使用应用
2021年11月27日

SHIPBOB Australia B2C Fulfilment ex Altona Warehouse - Absolute HORROR!
We used shipbob for just under 6 months via WIX and Shopify Store. Originally attracted by what appears a solid and streamlined Tech Platform with experienced fulfilment providers for reasonable and transparent cost.
Having experienced shipbob for months we offer our strong warning to store operators. Every Warehouse receiving order was either lost for 7 days and took a further 7-14 days until the stock was listed in inventory for dispatch. On one occasion the warehouse told the delivery contractor they will not accept anything via Shipbob which was the indication for us to make an urgent move.
As to the actual picking and shipping of our orders their service appeared efficient and good (but our customers did not take kindly to excessive delays with receiving of good into the FC). We had countless email communication with the support team who seem to be the go-between melbourne warehouse and US operations team. Once they ran out of excuses they just started to ignore us which made it a nightmare for us as we had no information to give our customers. In general terms we would say Shipbob will be unlikely to survive in Australia and they present a real danger to any business that makes the mistake top rely on them. And in the end we lost many orders because of them and scored the anger of many customers whilst Shipbob did not feel the need to compensate us even with a dollar.

Robot World AU
澳大利亚
3个月 人在使用应用
2022年6月22日

Look somewhere else! Average 2-3 days just to pick and pack product, their shipping partner is super slow and will lose 1/50 packages, went from 4-5 day delivery average doing it in house with usps and now with shipbob 10-20 day. Shipping times are huge with e-commerce! Implementation process was a mess also.

Coeyewear
美国
5个月 人在使用应用
ShipBob已回复 2022年12月20日

Hey Coeyewear team - very belated reply on this, but first off, let me apologize for this experience. Our SLA is same business day fulfillment if the order gets to us by 12pm noon. We accomplish that 99.8% of the time across our network. So, something is not really adding up and I'd love to unpack that with you. Feel free to email me at partnerships@shipbob.com.

In terms of final mile, we work with carriers that include but are not limited to USPS. If you are concerned with the delivery time, we can always switch carriers!

Kevin
VP Partnerships

编辑时间:2021年6月2日

ShipBob is fantastic; their customer service is one of the best we have ever worked with. If an issue arises, I do not have to worry about follow-up; the ShipBob team is fast, courteous, and responsive. If you are not using ShipBob, you are missing out. Download and work with ShipBob today.

Vetz Petz Antinol US
美国
6个月 人在使用应用
编辑时间:2021年12月17日

The app should pass through the fulfillment costs from the ShipBob dashboard. I should NOT have to download an additional app, that doesn't even work BTW, and then also pay an additional $20 to Shopify so that I can pass through the rates from you to the store. More importantly, it's better to tell customers about these issues during the sales cycle so they're not hearing about them on the go live meeting with your team... Support is also severely lacking... Go with someone else

Pass the Honey
美国
5个月 人在使用应用