ShipBob Fulfillment

Shipbob was a game changer for us, have the usual challenges and occasional mistakes like any 3PL provider but we’ve had fantastic customer service, rapid resolution times and crucially the ability for us to scale our business quickly.

We launched our first-ever e-commerce platform with Shopify and worked with ShipBob to manage all of our fulfillment. Huge thanks to Lacey Elliott at ShipBob for making this process smooth and helping us whenever we needed it. We would highly recommend ShipBob!
- Ducks of a Feather marketing team

They lost my inventory!

ShipBob is terrible and I will be moving to another 3PL provider ASAP.

I was hesitant what with the negative reviews here and on TrustPilot, but the sales team and onboarding process gave me confidence. Boy was I wrong and should've gone with my first instinct to avoid them like the plague.

On a single receiving order they managed to create chaos and have nearly destroyed my business.

Some of the specific issues that are still not resolved.

1. On receiving an order they incorrectly weighed items so the weight in the system was 5x the actual weight, there is no way to change this data. We use CartBob (another Shopify app) for dynamic shipping rates and the impact of this is that customers were overcharged 2-3x for shipping. Many potential customers rightly dropped off and frequent customers complained that we were ripping them off on shipping (fair point). I raised the issue 6 days ago, was assured the items would be rescanned 5 days ago and still nothing has been fixed. They also had the audacity to say they were going to charge me for the time of rescanning the affected products, despite it clearly being their fault.

2. 360 units of SKUs were deleted from their system in error. The stock is sitting there as I can see the history, but the system is saying it's 0. I raised with support and after 3 days they have not resolved the issue. They just so happened to be the highest selling SKUs and so the marketing dollars spent on driving traffic is wasted.

I can accept that issues happen, but the most important thing is taking responsibility and correcting them in a timeframe that minimises the damage to their customers business.

When things go well, it works well, however if there is any issue they are impossible to reach and the response time is disgraceful.

The support team are incredibly slow and operate with an arrogance, disdain and severe lack of empathy for the customers.

---UPDATE---
After 7 days they have told me that they can't find the 360 items of inventory, despite there being a visible audit history in the system of the inventory being received on their end. What's particularly interesting is all inventory changes are tied to a specific users full name, but in the case of deleting the inventory it was tied to a shared user name ("Junior 2") so the actual person responsible is not identifiable. This gives an insight into how their internal operations work.

A 3PL that loses that amount of inventory cannot and should not be trusted.

I have a simple business, only 26 SKUs, everything lightweight and nothing bulky.

They are amateurs and completely negligent.

Do not trust them with your business.

I love how simple the back-end reporting is. You can also watch your orders being picked, packed, and processed in real time. They are great at turning around orders in 1 day!

Ease of installation - They make it very simple with endless resources and very clear links and on top of that they have a dedicated manager to your account that helps you out of any sticky situation

Speed and reliability of order ingestion - This works really well, the only thing that needs to be upgrades is the manual process of WRO which is the box configurations. You have to manually mount each box content. This should be part of a spreadsheet.

Tracking upload speed - This happens quickly from the tests we have done

Technical support / outages - The manager Aravinhtan has been very responsive and in helping us

Also, as a next step I would ask them to integrate more with Gorgias to allow us to create return labels without having to go into shipbbob

SHIPBOB Australia B2C Fulfilment ex Altona Warehouse - Absolute HORROR!
We used shipbob for just under 6 months via WIX and Shopify Store. Originally attracted by what appears a solid and streamlined Tech Platform with experienced fulfilment providers for reasonable and transparent cost.
Having experienced shipbob for months we offer our strong warning to store operators. Every Warehouse receiving order was either lost for 7 days and took a further 7-14 days until the stock was listed in inventory for dispatch. On one occasion the warehouse told the delivery contractor they will not accept anything via Shipbob which was the indication for us to make an urgent move.
As to the actual picking and shipping of our orders their service appeared efficient and good (but our customers did not take kindly to excessive delays with receiving of good into the FC). We had countless email communication with the support team who seem to be the go-between melbourne warehouse and US operations team. Once they ran out of excuses they just started to ignore us which made it a nightmare for us as we had no information to give our customers. In general terms we would say Shipbob will be unlikely to survive in Australia and they present a real danger to any business that makes the mistake top rely on them. And in the end we lost many orders because of them and scored the anger of many customers whilst Shipbob did not feel the need to compensate us even with a dollar.

I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!

Works great! easy to integrate and easy to use.

Great app. Works seamlessly and super easy to onboard with the Shipbob team and my Implementation Specialist- Ankit Gupta.

Thomas Dawson
Dalkin&Co

Our transition from Shopify to ShipBob Fulfillment has been nothing short of wonderful. The transition team, with Sarthak S. helping us as our designated Implementation Specialist, has been very professional, responsive, and helpful in answering our questions and providing solutions to issues that arose as we transitioned into using ShipBob. We truly appreciate all the help and guidance that we received, and we are very happy with our decision to move to ShipBob.