ShipBob Fulfillment

Works well and accurate during our launches. Easy app to implement will continue using for our store.

Shipbob are great - Some of the best customer service I have had. Sergio, Sam and Enda are so supportive. I could not recommend this team anymore. It is also, slick tech and easy to use
We trust Shipbob because of the below:
- Ease of installation
- Speed and reliability of order ingestion
- Tracking upload speed
- Inventory sync, rules, and order processing
- Technical support

Shipbob has made all our fulfillment process SO simple and easy. As a merchant located in Canada fulfilling mainly to the USA, this has been extremely important. We are now shipping to USA, Canada, Australia, New Zealand, and UK through Shipbob and it's been super easy. On top of that, their support team has been there every step of the way - including when I made a few pretty big errors myself. Everything is quickly answered and resolved. Thank you Shipbob!

Shipbob has been smoothly assisting our business in getting orders shipped out and managed via the connection to Shopify. Very responsive and Lacey has been helpful.

Shipbob was a game changer for us, have the usual challenges and occasional mistakes like any 3PL provider but we’ve had fantastic customer service, rapid resolution times and crucially the ability for us to scale our business quickly.

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.

Shipbob picked up our fulfillment when we outgrew our capacity and interest to continue doing it ourselves. Their integration with Shopify works nicely, has continuously improved, and the suite of related apps lets us focus on other parts of growing our business. I think Shipbob is a great fit for D2C companies shipping products that don't require ultra specific handling. Less so if custom packaging is required or items are fragile; still do-able at Shipbob, but their model favors simple-item-in-box shipments

We launched our first-ever e-commerce platform with Shopify and worked with ShipBob to manage all of our fulfillment. Huge thanks to Lacey Elliott at ShipBob for making this process smooth and helping us whenever we needed it. We would highly recommend ShipBob!
- Ducks of a Feather marketing team

Shipbob made integration with our Shopify store totally seamless. Their onboarding process was digestible and formulaic, and we felt prepared every step of the way.
Ankit Gupta and his team made sure our team was comfortable with each step and felt prepared for launch day, even better, they continued to check in post launch to ensure our team was setup for greatness!

I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!