ShipBob Fulfillment

good stuff so far. I appreciate the easy ship mapping and the walkthroughs have been extremely helpful

More than happy to take your money and leave you waiting for months without solutions. It takes 2 weeks for them to get anything done and even then its often wrong.

If Zero starts was possible i will give it. Unless you are interested in ruining your business i will deeply suggest that you don't use shipbob. I read all the bad reviews online and still ignored it. Please don't be like me. Shipbob as completely ruined my business and left me with a chain of angry customers. For a whole month, all my international orders where shipped and automatically returned to sender. This is terrible because international shipping with shipbob costs a fortune. How can a business survive this. Let me explain how terrible this is. i spend $20 plus on ship an order that cost $60 including shipping fee. Shipbob ships the item unsuccessfully and then charge me $20 to return the item and now wants to charge me another $20 to reship the item. So basically i have lost $60 for every international order i got. That almost a $6000 dollar loss because this happened with close to 100 orders in one month. My terrible experience with shipbob has sent me into terrible depression. It has been the worst experience of my life. My paypal account and stripe is ruined because of multiple disputes due to lost packages and undelivered items. Please do not use shipbob, they will ruin your life and the business you've worked so hard to build.

I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up being $14-20 for packages that we would normal ship first class for under $6. They claim free dunnage and packed with care but we had to submit claims every day for damaged deliveries.

Our customers were furious and our customer service team worked over time by the damage to our business has been immeasurable. We are no on day 12 of waiting for our inventory to ship back to us. AGAIN THIS IS A SHIPPING COMPANY THAT CANNOT SHIP!

Customer service is outsourced, slow, and just “escalates” with no resolution. I can keep going on all day with the immeasurable headache shipbob has caused.

Their management is pathetic. Their warehouse employees are lazy. This company will not last if only the truth got out.

BEWARE

*UPDATE
Our inventory was returned by ship Bob. Everything was thrown into boxes, including the glass products. We filed a claim and waited 120 days they took zero responsibility and denied our claim. Shocker. We are filing a lawsuit.

Avoid ShipBob at all Costs. 1) We shipped to 2 of their warehouses, they lost all of the inventory in 1 of the warehouses and then took THREE months to find it. 2) They say they can ship in your custom shipping box. They can't. No matter what they say they can't. They mailed our customers our product in a generic box and inside that generic box they put our custom box unfolded... as if the customer had ordered an empty box. 3) Their customer service is absolutely unable to help with anything -- all of these errors they create are your problem to resolve. ShipBob customer service will tell you they are "working on it" or "sent it to the team that can resolve it". Nothing will happen and this will / has been going on for FOUR months. Literally. An entire season. As a small business owner time is everything. And ShipBob seems to have no respect for that and worse yet they are unable to do the very thing they advertise: fulfill your orders. Go somewhere else and hire literally any other fulfillment service and save yourself months of headache and frustration.

Excellent fulfillment, excellent customer service, Aravinthan has been very helpful in getting my business dialed in. Highly recommended!

SHIPBOB STOLE $1000 FROM ME AND ISN'T GIVING IT BACK. PLEASE HELP THIS IS THE WORST COMPANY I'VE EVER WORKED WITH. UPDATE: I HAVE HAD THREE TERRIBLE EXPERIENCES WITH THIS COMPANY:
1. This company shipped out close to 40 of my orders that had been fulfilled from MONTHS ago in my Shopify. Even though I made sure automatic fulfillment wasn't on, this company took data from all my orders without marking them as complete and sent 40 customers duplicate orders 4 months later. They didn't reply to my 50 emails and several calls and at the end told me they would only give me half of the shipping costs of the wrongly sent out orders as CREDIT back to my shipbob account. They aren't even letting me move my inventory out of there after this huge error without paying 0.25c per item I have there (I have thousands). I'm so upset about this and at the TERRIBLE customer service I've received. This is a PSA to never use this service. 2. They charged me $775 USD in fees because their system messed up my inventory receiving order, which was arranged by their own support member. Then they wired it back to me and took over a month to give me my money back even though I was charged immediately (Still waiting). 3. I became so fed up with this company that I moved my inventory back to Canada. They sent my international freight from the US to Canada and didn't attach a commercial invoice (a VERY BASIC SHIPPING RULE). I had to chase them down for days and after a week of the stuff sitting at the border, they said this was a huge error on our part and I had to go through a third party broker (AND PAY EXTRA) to have my stuff cleared. ABSOLUTE GARBAGE COMPANY. I am actively working on deterring businesses from working with them. DON'T DO IT. Use Shiphero or Shipstation.

ShipBob is thorough with communication and great at assisting you in the setup process. It is easy to get set up and begin shipping! The merchant success specialists I have worked with have been great at answering questions and finding resolutions. There are some aspects we are not fond of, the costs of WROs and the precision required when sending supplies (we order from supply stores and have it sent directly there, so affixing labels is not always possible); they do not seem to work well with USPS (we have had 1 or 2 days in the last year where all of our orders from a specific day were labeled but never moved or it took a week or more for them to). All in all positive experience, I do recommend inquiring about fulfillment times if you are guaranteeing same-day shipping, etc.

Great integration overall! I needed some assistance from support with both ShipBob and Shopify in order to get everything working, but I was also a bit of an edge use case in my needs. Once set up, it's been a breeze to use overall.

ShipBob has been an absolute disaster to work with (moved over to them in March 2023). They consistently ship my products out without sufficient packaging and void fill, resulting in damaged goods and bad customer experiences. (I sell books and magazines—predictable shapes and sizes, so this should be easy!) Despite numerous promises that they will address the problem and follow very clear instructions on how to pack my products properly, they are still doing a terrible job. In addition, their interface is very slow and poorly designed. The one star is that they are fast at getting shipments out the door, but obviously, that's because they seem to toss everything into a box without any concern.