ShipBob Fulfillment , 158 reviews

Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
January 31, 2023

Onboarding for SB was sleek and clean, no issues and our Implementation Specialist Lacey was super fast to respond to any questions or concerns we had - this made a big difference for us as we were new to the experience!

Thanks for you help and attention.

Orijin Design Co.
Time spent using app: 4 days
Edited January 25, 2023

I've now been using ShipBob for a few months and overall the orders have been fulfilled accurately and on time. Like any new integration for something as complex as 3PL, there have been a few challenges - but I felt like I had plenty of support from Ankit and the team and everything was always resolved promptly, politely, and professionally. I think anyone working with a 3PL should just ensure they are doing what they can to minimize errors (e.g., send accurate receiving orders, have clearly labeled products, use barcodes, have clear product images to help with order picking, etc). That way it helps to make the overall process more efficient and reduce the likelihood for issues. I'm looking forward to continuing to scale with ShipBob!

United States
Time spent using app: 3 months
Edited January 19, 2023

Fantastic onboarding and customer support. Lacey was absolutely amazing to work with and greatly helped us navigate the transition as we had some complex logistics issues internally. By far the most fair pricing I found after getting quotes from all the other top 3PL companies.

UVe Beauty
United States
Time spent using app: 4 months
January 5, 2023

Our work together with ShipBob Ireland has been amazing so far. The app is really intuitive and easy to use. They are always there to support us with all kinds of problems that occur and resolve them very quickly. The integration with Shopify is excellent. We would definitely recommend their service.

United Kingdom
Time spent using app: 3 months
January 3, 2023

ShipBob has been the best 3PL we have used at GRJ Gloves. We value their partnership and customer service very much.

GRJ Gloves
United States
Time spent using app: About 2 years
January 3, 2023

We have been using Shipbob in our US operations for over a year now and we recently made the decision to move the rest of our global fulfilment operations over to them too as we were so impressed with the service. Shipbob was very easy to install and has been a speedy and reliable way for us to process orders for our customers across the globe. The tracking and reporting on the order process gives me everything I need to check on each individual customer order and I am looking forward to making use of the custom features like processing delay and gift notes in future. The customer service so far has been very prompt and helpful - the team are very kind, friendly and always happy to help. I thoroughly recommend moving over to Shipbob for your fulfilment needs.

Mrs Wordsmith Global
United Kingdom
Time spent using app: Over 1 year
January 1, 2023

We have been using ShipBob now for over 12 months and the most impressive thing has been how well it integrates with Shopify and Gorgias making both the processing of orders and handling of customer support inquiries and returns extremely easy saving us considerable amounts of time. Recently we also started selling on Amazon and the process of integrating with Amazon FBA and replenishment of inventory is also very simple and automated. If we ever had any questions or concerns about our implementation or process Ankit has been very efficient and responsive in helping us with any of our questions.
Time spent using app: Over 1 year
December 30, 2022

Great communication & problem solving. The Shipbob team is always just an email away ready to help & assist!

Nuudii System
United States
Time spent using app: About 1 year
Edited December 29, 2022

I recently started using Shipbob for my e-commerce business and I have been blown away by the ease of installation, seamless integration with Shopify, and excellent customer service. The team, specifically Ankit Gupta and Mike Rottar, made the whole process extremely easy and enjoyable.

But what really sets Shipbob apart is the speed and reliability of their order ingestion. I have noticed a significant improvement in my fulfillment times and I have complete confidence that my orders will be processed accurately and efficiently.

Overall, I am extremely satisfied with Shipbob and highly recommend them to anyone looking to improve their fulfillment process. Thank you Ankit Gupta and Mike Rottar for making everything so awesome!

- Peter
Affirmation Matchdeck

Affirmation Matchdeck
United States
Time spent using app: About 2 months
Edited December 27, 2022

From start to finish, I have been supported and was guided through the entire process with Shipbob and Shopify integration by Ankit Gupta. All my questions were answered without hesitation and with honesty.

United States
Time spent using app: 22 days