ShipBob Fulfillment

We have been a ShipBob customer for over two years, but this has been one of the worst fulfilment experiences we have had.

ShipBob lost one of our inventory shipments, then repeatedly delayed receiving and stocking the replacement shipment despite assuring us it would be prioritised. Our customers were left waiting for weeks, forcing us to issue refunds, lose subscription customers and pay for express shipping to try to repair the damage.

Support responses were mostly generic apologies, references to internal SLAs and requests for “continued patience,” with no clear ownership or reliable completion date.

ShipBob eventually offered a credit for the manufacturing cost of the lost inventory, but this does not cover the lost sales, refunds, additional shipping costs or reputational damage caused.

The lack of urgency, accountability and communication has been extremely disappointing.

Thanks to Ritesh from the support team, we’ve been able to smoothly run our business—even from the other side of the globe.

I just wanted to express my appreciation for all the help we’ve received.

We recently switched over from another provider to ShipBob, and we’re very satisfied so far—great pricing and excellent scalability.
While the dashboard can be a bit unstable at times, I’m hopeful it will continue to improve and evolve!

I had a poor experience using ShipBob and would suggest small businesses look for a different provider for warehousing and fulfilment. Keep looking.