ShipBob Fulfillment

ShipBob Fulfillment

Free to install. Additional charges may apply.
Rating (3.6)
Reviews
Developer
ShipBob

Highlights

Popular with businesses like yours
  • Based in United States

About this app

Launched

February 19, 2021

Languages

English

Integrates with

Amazon, ShipStation, Walmart, Facebook/Instagram, Klaviyo, Gorgias

ShipBob partners with DTC and B2B brands to pick, pack, and ship orders across 40+ global locations.

With ShipBob, e-commerce brands get world-class logistics for all your sales channels, globally. Showcase your brand by using our full customization suite - packaging, inserts, and more. Online orders are picked, packed, and shipped same-day, using the delivery speed you choose. Have B2B/Wholesale orders? ShipBob can manage the retailer compliance, including EDI documents. And with 40+ warehouses across 6 countries, ShipBob can grow with you.

  • Same-day shipping ensures your customers' orders arrive on time.
  • Our Customization Suite allows you to build your own unboxing experience.
  • Expand globally with duties-paid shipping options and warehouses in 6 countries.
  • B2B/EDI compliance managed for you in-house for your retail expansion needs.
  • Free, easy-to-use Shopify integration, plus REST APIs for ERPs (e.g. Netsuite)

Pricing

External charges may be billed by ShipBob separately from your Shopify invoice. Learn more

Free to install

We bill for orders shipped, storage in our warehouses, receiving inventory, and any custom projects (kitting, barcoding)

Free to install

We bill for orders shipped, storage in our warehouses, receiving inventory, and any custom projects (kitting, barcoding)

104 reviews
Overall rating
3.6
Counts per rating level
  • 79% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 11% of ratings are 1 stars
November 21, 2022

RUN! RUN AS FAST AS YOU CAN! I really do feel bad for you if you have already signed a contract with shipbob, this is the worst fulfillment center you will ever find. Hopefully you can find a way out before it's too late. I will say the company was not always this bad. 2 years ago Shipbob was smaller and they actually did a ton to care for their customers and they took pride in doing good work. Come to present day and they have been sitting on a container of our product for 6 days now and still haven't even stored it let alone shipped. We are literally begging for an update and all they do is send us links to their SLA. We get it, however, our agent promised us this was priority and turns out that was NOT the case. I guess this is what happens when you put profits over customer experience. Plus, its not just us look at all of the most recent reviews. To make matter worse their shipping rates are extremely expensive and they constantly lose product. NO JOKE, this year they lost an entire skew of ours and we had to tell our most important customer than none of his 17 clubs would get the product. He was blown away that a center could be so careless and he laughed at us when we said we used shipbob. He called them the " NIGHTMARE OF FULFILLMENT CENTERS" lol In closing I am writing this to all of the entrepreneurs out there considering shipbob as a partner. You have worked your butt off to get where you are, poured your heart into your brand, don't make the mistake of going with a company that will destroy your brand image. Go find a partner that will help your hard work pay off.

Terra-Core Fitness
United States
Time spent using app: Over 2 years
ShipBob replied November 28, 2022

Hi Terra-Core team -- Thank you for the feedback, and I'm sorry this has been a frustrating experience. I did some investigation and found that the main reason for the extra 48 hour SLA policy is that you are sending Floor Loaded Containers, which take a bit more time and a lot more labor to unpack. If you were to send palletized containers, there would be no additional time required to unpack.

I know your products are large, so that may not be an option, but I'm sure there are ways to mitigate the impact of this. I've already pulled in Chetan, your dedicated account manager, to help figure out if we can accelerate any of the SLAs as a gesture of good faith.

Kevin
Shopify Partner Manager

September 26, 2022

Shipbob has put our amazon account in jeopardy with a 16% late ship rate. Technical support is a carousel that goes nowhere. They have an online "chat" window, where the representative does basically nothing but open a support ticket - which go unanswered. Additionally, they sent boxes of assembly parts to a customer (who had no idea why he got these miscellaneous plastic rings). This led to us having to product to assemble, costing us revenue. Most importantly, just google "Shipbob" and "BBB" and read the number of Better Business Bureau horror stories about Shipbob. Or just look at reviews and see how horrific the stories are. The onboarding is very slick, they put a lot of energy into getting you on, but they can't get products out, nor do they offer technical support that is useful or helpful.

Gary Fong Lightsphere
United States
Time spent using app: 5 months
September 14, 2022

I worked with several fulfilment centers in my career and never had a worse experience than with ShipBob. Our company kept receiving complaints from DTC customers that were receiving products heavily stained, dented and damaged, covered in black dust that looked like soot. We placed a number of trial orders and had the same issue every single time, products arriving in horrible conditions. After asking ShipBob multiple times for an explanation, product audit and resolution, we waited months and finally received appalling pictures that showed our expensive products "stored" in haphazard mounds on top of each other in filthy boxes on the floor. It was evident from the pictures that many units were stained, dented, broken, leaked. We requested a report of damaged vs salable units and a credit for the damages. After over three months, we still have received no answers on the counts and were told that all of our damages are due to a mysterious "manufacturing defect" and Ship Bob is refusing to cover for any of it. These are thousands upon thousands of dollars of loss plus DTC customers being lost due to the poor experience. Further to this, the customer service is absolutely useless for any matter beyond the simplest things and will just provide pointless "cut and paste" answers that do not resolve your issues. I absolutely DO NOT recommend this company to anyone who values their business and brand equity. I wish I could attach the horrible pictures for everyone to see.

Mullein and Sparrow
United States
Time spent using app: Over 4 years

About this app

Launched

February 19, 2021

Languages

English

Integrates with

Amazon, ShipStation, Walmart, Facebook/Instagram, Klaviyo, Gorgias

Built by ShipBob

About ShipBob

1 app

3.6 average rating

2 years building apps for the Shopify App Store

Support

Send a message

1 (312)-313-1104

support@shipbob.com

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