Amazon MCF by WebBee , 308 avis
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Fast and very efficient support. Very recommended app. I used other apps for FBA before but always issues or not efficient support. This one made my life easier :)
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Ajeet @ customer service is amazing. App works perfectly! Had some adjustments, but resolved quickly! Best!
Hello ,
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Be aware this app is ignoring Shopify locations, you need to archive products in the backend to make sure they won't fulfill products not assigned to their locations. Make 200% sure you configured it properly as this app can magically fulfill orders already fulfilled and/or for SKUs assigned to other locations on the Shopify product backend. Their support was not replying to chat at first, but after leaving a negative review they called me straight away to fix the issue. 4 Stars as the issue was fixed and the app is working fine, despite a tough start.
Hello,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We would surely work up on your suggestions.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
Horrible MCF app and customer service is even worse. If you value your time and money stay away from this app.
Hello
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
Please drop us a mail at help@webbeeglobal.com. to determine how we can provide you with a solution. We value our customers’ opinions and would like to thank you for bringing this to our attention.
This app helps me contact the Shopify store and Amazon multi-channel shipment. I really appreciate Prashant's help. Excellent Customer Service. Highly recommended!
Hello,
It is great to hear you had a positive experience with WebBee.
We value your feedback and appreciate your encouragement!
We have a dedicated customer success team to proactively address customers' requirements.
Ajeet in Webbee team is super helpful and really patient to configure all the settings for us! We will recommend this app to other merchants who need similar solution.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Prashant is very helpful. I highly recommend getting started. It was super easy to set up with their live help.
Hello,
It is great to hear you had a positive experience with WebBee.
We value your feedback and appreciate your encouragement!
We have a dedicated customer success team to proactively address customers' requirements.
Absolutely terrible. Syncing takes ages even if asked for manual sync. But when complete it doesn't mean you get your Amazon SKUs imported. I still have no idea what did they actually sync and where it went then.
What they successfully done was resetting all my inventory counts to 0 without even a single warning!
And as a bottom line: nobody answered my chat request for support. Even worse, two chats I started was simply closed while I was navigating across the app interface.
Removing...
Hello, This review is extremely unfair.
After installing the app for just one hour you uninstalled and left review, you were sent email regarding error in missing information regarding your items, which you ignored, and also not explored the entire functionality or utilized support available.
We understand you contacted us during our non working hours via web chat.
We though are available 24x5 for critical support via tickets, but on web chat this is not manned all times.
This app is serious solution, managed by a very competent company, who understands its responsibility, please relook the app.
We just request to give us a fair chance.