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The team behind Amazon MCF by WebBee is very responsive and can get you up and running in no time. Would recommend.
Hello
Thank you so much for your kind words! We're thrilled to hear that the Amazon MCF by the WebBee team exceeded your expectations. Your recommendation means a lot to us, and we're glad we could help you get up and running smoothly. If you ever need further assistance, we're always here to support you!
great app, great customer service!
Hello
Thank you so much for your kind words!
We're thrilled to hear that you’re enjoying the app and had a positive experience with our customer service. Your feedback means a lot to us and motivates our team to keep delivering the best.
If there’s anything more we can do to help, please don't hesitate to reach out. We’re here for you!
Vraiment top et fonctionne sans soucis pour envoyer et synchroniser les commandes et stock avec Amazon FBA. Tout se fait automatiquement sans intervention de ma part, cette app' est top, je recommande !
So far, so good! Great way to streamline Shopify orders to my Amazon fulfillment!
Hello
Thank you for the feedback!
We're glad to know that you're finding the integration helpful in streamlining your Shopify orders to Amazon fulfillment. If you have any more questions or need further assistance, feel free to reach out.
We're here to help!
I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems.
Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service.
These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.
Hello ,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please drop us a mail at help@webbeeglobal.com to determine how we can provide you with a solution.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
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Thank you for your valuable feedback , we have now improved our processes and capabilities many notch to handle use cases like yours.
AJ
We have used this app for about two years now. We had a little issue with some of the settings and missmatch of skus, but Shivam was an excellent help to correct it all and make it load and sync properly. Overall, this app is fairly seamless. Occasionally, we have a rejected order, mostly due to stock in Amazon fulfillment running out before the next inbound shipment. We will continue to use this app, as it helps us use Amazon as a 3rd party logistics provider. I recommend it. You may need a specialist to help you set up all the settings and make sure your skus and UPCs etc. are all consistent. Webbee may offer a paid service for that. It is well worth it.
Hello
Thank you for sharing your experience with the app. It's great to hear that Shivam was able to assist you effectively in resolving the issues you encountered with the settings and SKU mismatches. It's also good to know that despite occasional rejected orders due to stock issues, the overall experience with the app has been fairly seamless for you.
Your recommendation to consider utilizing a specialist for setting up the settings and ensuring consistency with SKUs and UPCs is valuable advice for others who may be considering using the app. It's important to invest in such services to ensure smooth operations and maximize the benefits of utilizing Amazon as a third-party logistics provider.
We appreciate your recommendation and are glad to hear that you plan to continue using the app. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.
Their tech support is really good. I spoke with Manish today via their very convenient chat feature followed by a zoom call to finish updating something that should have been done by one of our team mates but wasn't done before leaving for vacation... Manish even helped me with a Shopify issue that had nothing to do with WebBee while we were on the call which was very helpful to this mostly non user that's trying to fill in over the holidays.
With WebBee orders are sent to Amazon flawlessly, fulfilled and then Shopify is automatically updated with tracking information. WebBee makes our fulfillment automated and seamless - I couldn't be happier!
Hello
It's fantastic to hear about your positive experience with our tech support, particularly with Manish! We're glad that our chat feature and Zoom call option have been convenient for you, and that Manish was able to assist you efficiently, even going above and beyond to help with a Shopify issue unrelated to WebBee. Providing comprehensive support is something we strive for, and we're delighted that Manish could assist you effectively.
We're thrilled that WebBee has streamlined your fulfillment process, making it automated and seamless. Sending orders to Amazon flawlessly and updating Shopify automatically with tracking information is exactly what we aim for in providing a smooth experience for our users. Thank you for sharing your positive feedback, and if you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to support you!
Super helpful and knowledgeable! Shivam knew exactly what was needed to ensure our WebBee app was working correctly and it only took 15 minutes. Thank you for the support!
Hello
Thank you so much for the kind words! It was a pleasure assisting you with your WebBee app.
I'm thrilled to hear that Shivam was able to quickly resolve your issue and ensure everything is working smoothly. If you ever need further assistance or have any questions in the future, don't hesitate to reach out.
We're here to help!
Very helpful customer service!
Hello
Thank you for the positive feedback!
I’m glad to hear that you found our customer service helpful. If there’s anything else you need or if you have any more questions, just let us know.
This app is the best of the best. Something that Amazon can't do, this WebBee app has done. We've been using it for the past three months, and it has all the functionalities that we need. The best part is how quickly they respond to your chat. They take less than one minute to reply and will send you a quick Zoom link to help you get things set up correctly or answer any questions you may have. The price is very reasonable, and customer service is top-notch. With all the features, a reasonable price, and excellent customer service, you can't ask for more. It has everything you need to have your Shopify order automatically fulfilled by Amazon. Cheers!
Hello
It's fantastic to hear that you've had such a positive experience with the WebBee app! Having all the necessary functionalities along with top-notch customer service can truly make a significant difference in your business operations.
The quick response time and willingness to provide assistance, whether through chat or Zoom, demonstrate a commitment to ensuring a smooth experience for users like yourself. Combine that with a reasonable price point, and it sounds like you've found a winning solution for automatically fulfilling Shopify orders through Amazon.
Thank you for sharing your feedback, and if you ever need further assistance or have any questions, don't hesitate to reach out. Cheers to your continued success with the WebBee app!