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Had quick and effective customer service! Please note it takes a bit of time to come into effect but the app seems to work very well with FBA.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Be aware this app is ignoring Shopify locations, you need to archive products in the backend to make sure they won't fulfill products not assigned to their locations. Make 200% sure you configured it properly as this app can magically fulfill orders already fulfilled and/or for SKUs assigned to other locations on the Shopify product backend. Their support was not replying to chat at first, but after leaving a negative review they called me straight away to fix the issue. 4 Stars as the issue was fixed and the app is working fine, despite a tough start.
Hello,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We would surely work up on your suggestions.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
The option of scheduling a call & getting a tech representative to walk you through the integration is definitely a big plus - especially if you are starting new on Shopify to Amazon integrations.
Shivam helped with the integration and was patient enough to clarify all the open questions and doubts I had. Thank you for a great customer service. Looking forward to future enhancements and features to the app!
Hello
That's fantastic to hear that the option to schedule a call and receive personalized assistance with integration is a valuable feature, especially for newcomers to Shopify to Amazon integrations. Having a patient and knowledgeable tech representative like Shivam can make the process much smoother and less intimidating.
It's clear that you've had a positive customer service experience, and your feedback is greatly appreciated. As you mentioned, looking forward to future enhancements and features is always exciting, as it can further improve your experience and streamline your operations.