Amazon MCF by WebBee

I recently had the pleasure of utilizing the ShipByAmazonFBA Shopify app for integrating Amazon MCF (Multi-Channel Fulfillment) with one of our stores, and I must say, the experience was absolutely seamless. What truly stood out, however, was the exceptional customer support provided by Ajeet Malik throughout the setup process.

From the moment I reached out for assistance, Ajeet exhibited professionalism, expertise, and a genuine commitment to ensuring that our integration process went smoothly. His prompt responses, clear instructions, and willingness to go above and beyond in addressing any concerns or questions I had truly made all the difference.

had a bit if trouble during the start-up phase, but seems to work now.

The WebBee team and app has been very helpful for us. We've been able to do things with this app that we can't with others. For example, this gives us the ability to notify customers who have multiple shipments in one order with item specific information per shipment. This is really helpful when there are multiple shipments.

Some of the functions, set-up and UI UX is just not intuitive. I think there's a bit of a language barrier and wish they could redo the nomenclature of the buttons/actions as well as the layout.

I use this app to link the products I am selling in Amazon and Shopify, and then fulfill the orders in Shopify with Amazon FBA. In Amazon, one ASIN may have several SKU names due to different barcode for the same product, such as Amazon barcode, Amazon FNSKU barcode, and manufacturer barcode, etc. This app link to Amazon SKU only instead of ASIN, so if a SKU does not have inventory, but another SKUs have inventory, in Amazon, the customers still seek that the product is available for purchasing. However, in this app, if the product listing is linked to the SKU without any stock, the customer cannot buy in Shopify. This bug needs to be fixed.

I have been using this app for more than a year. Since half a year ago a problem has arisen that it is not possible to use Amazon's most basic delivery service, but only the option of expedited delivery. This has caused our delivery costs to increase by 50%! We raised this issue six months ago, but they never resolved it. I estimate that we lost an additional $5,000 in delivery costs. I think if there is another app that can replace this app, I will not hesitate to replace it. 2022.10.28 The company eventually helped me out.
I must say that the app's overall experience is good and very easy to get started. It should be the best of its kind at this point. Just wish you guys would have helped us out sooner when I was running into problems.

Just got off a help session with Manish. And like every other help session I've experienced with WebBee, the team is always responsive, able to provide the necessary assistance/solutions quickly, and each time with "a smile" (I may not be able to see their faces, but I'm pretty sure they are smiling! Always very polite and approachable.). Thank you, Team WebBee!

You look amazing. I would like you to change the order of Japanese and Japanese addresses and gender names.

App works as expected, support is amazing, they reply blazing fast and always with helpful answers. I would make the interface a little bit more user friendly and nicer design, would be nice if they implement shopifys Polaris framework. Recommended

UPDATE 07/2024,
I now switched to another app because WebBee always showed "out of stock" for our digital products that do not have a physical representation on Amazon. Overall the app worked great until we made our business too complex.

ORIGINAL 04/2023
Connected our store yesterday in a 30 min support call with Malik. Works like a charm. I give it:
-10/10 for functionality
-6/10 for desirability because of the ugly UI -> You need support to set it up!!!
-8/10 for viability i.e. pricing
--> I hop you like the reference to the 3 important design thinking criteria for successful products.

Pro:
- Great support
- Can do what I need
- Pricing

Con:
-GUI is not great

What it can do:
- Sync inventory from Shopify to AMZ every 40 min or so
- Automatically (or rule based) creation of MCF orders for your shopify orders & getting tracking no to your customers via email then

What it cannot do
- Import orders from AMZ to Shopify
- Manage listings or anything

Meeting some issues when using the app, but they have a good service team. Help me a lot. Recommended.