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I'm always impressed by both the responsiveness and quality of technical support from WebBee. Moreover, the solution features a user friendly interface and works without issue, easily triggering Amazon fulfillment of orders from Shopify to Amazon Seller Central.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
I have a relatively complicated store and this app is able to work with all my complications with no problem.
Specifically, some of my items are fulfilled by Amazon MCF and others are fulfilled in-house. I also have items that are in pre-order but will eventually be Amazon MCF. So in a given order, I might have one item for Amazon to fulfill now, one item for self-fulfillment, and one item to stay unfulfilled until the inventory is available. This app handles all of this without issue with its' product mapping' feature.
Other pros:
- once an order is placed, it is immediately sent to Amazon (if mapped to do so)
- once an order is fulfilled by Amazon, the tracking information is automatically sent back to Shopify with the email notification being sent to the customer and the order marked as fulfilled. This takes 2-3 hours. (you also have the option of using the Amazon notification emails if you prefer)
- their customer support is fantastic. I had several questions about setting up my store properly. They were patient with me and resolved every issue to get it working perfectly for my store's needs.
If you're using Amazon Multi-Channel Fulfillment for sales on your Shopify store, this app is a must-have to automate the process.
Hi ,
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
We use Amazon MCF/FBA (UK) to fulfil all our orders. This app does exactly what it says - it syncs your Amazon stock and your Shopify stock and automatically fulfils Shopify orders with Amazon FBA. It means we no longer have to manually submit MCF fulfilment requests or manually update our Shopify stock. Great! Nice recent additions include the ability to set an out of stock quantity buffer, which avoids non-fulfilment of orders if you have sold out on Amazon since the last stock sync. Also like the ability to stop automatic sending of high risk orders.
We could not do without this app!
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Incredible App, Does exactly what I want it to do. But even better is the support. They work really hard 24/7 to guide you through any problems you might have. Extremely happy with this App. Thank You Webbee
Hello
It's fantastic to hear that you find the Webbee app to be incredible and that it meets your needs perfectly. Exceptional customer support is a significant asset, and we are glad to hear that the Webbee support team has been working diligently around the clock to assist you with any problems you encounter. Thank you for expressing your satisfaction with the app and giving your appreciation.
Seamless integration, works well, no glitches. We were especially looking for a solution that provides tracking numbers to the customer for multiple shipments, and this feature has reduced our customer service inquires dramatically.
Support is top notch, extremely responsive especially in emergencies.
Ability to see real time delivery estimates via Amazon on checkout.
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Amazing customer service! The team has been great if any issues arise. This app is an important part of our online business.
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that our app plays a pivotal role in your online business. Our team is always here to support and assist you. Your satisfaction is our top priority, and we truly appreciate the trust you've placed in us. Wishing you continued success!
Great app to sync Shopify orders with Amazon FBA over multiple countries. Super team to work with - always there to help. Highly recommended!
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. The orders are pushed to Amazon for fulfillment on a real-time basis.
Our priority is customer service and we are ecstatic that we met that mark!
In love with the app and support.. no false positives.. which is very important. Though can make the language simpler in the app so that i don't have to reach out to support only to realize that the language meaning was different . can be helpful with better tool tips/documentation
Hello,
We are happy to hear you had a positive experience with WebBee. Your feedback is valued and we appreciate your encouragement!
App was very user friendly and support were great.
Hello
It's fantastic to hear that the app was user-friendly and that you had a positive experience with their support team. User-friendly interfaces can make a significant difference in how effectively you can utilize a tool, and great support is invaluable for addressing any questions or issues that may arise.
If you ever have more feedback or need assistance in the future, don't hesitate to reach out. Your insights and experiences can be helpful for others considering similar solutions.
This app works very well for our intended need. Support has always been prompt and thorough.
Hello
We are delighted to hear that this app has been working effectively for your specific needs and that you've had a positive experience with their support team. Prompt and thorough support is crucial when using software solutions, and it's great to know that they've been able to assist you when needed.
Thank you for sharing your positive experience!