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The support associate was very knowledgeable, experienced and polite.
He was very fast in fixing the problem while explaining what he is doing and what should be the result.
It's a very high support level. I wish Amazon's support team would reach 80% of this service
Hello
Thank you so much for your generous feedback regarding our support associate! We are thrilled to hear that you had a positive experience and that our associate was able to assist you effectively.
We take pride in having a knowledgeable, experienced, and polite support team that is dedicated to providing excellent service to our customers. It's wonderful to hear that our associate not only resolved your issue promptly but also took the time to explain the process and expected outcomes clearly.
Shivam from the support team was amazing in helping me sync my Amazon Seller Central account to Shopify. The issue only 5 minutes to resolve and he was happy to jump on a call quick call to guide me through the steps. Great support team!
Hello
Thank you so much for your kind words! We're thrilled to hear that Shivam was able to assist you so efficiently and that your issue was resolved quickly.
Our support team is dedicated to providing the best service possible, and it's wonderful to hear that their efforts are making a positive impact.
If you have any more questions or need further assistance, please don't hesitate to reach out.
Thanks again for sharing your experience!
I have been using Amazon MCF by Webbee for the past 7 months to route orders between our Shopify store and Shipbob 3PL and Amazon FBA. Unfortunately, my experience with this app has been extremely disappointing. Every single day, I encountered issues such as tracking numbers not uploading for orders and orders failing to submit to Shipbob due to constant SKU mapping problems.
Despite alerting the CEO AJ and management member Soonam about these problems, they were never properly addressed. The app’s management is very poor. I was even told that my $95 monthly fee doesn't cover the cost of fixing all the bugs, which is an unacceptable excuse. If the app cannot be properly maintained for the current price, then the price should be increased to ensure better service.
These daily headaches have pushed me to seek alternatives, and I strongly advise others to avoid this app at all costs. It has been a frustrating and unproductive experience, and I do not recommend it to anyone.
Hello ,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. Please drop us a mail at help@webbeeglobal.com to determine how we can provide you with a solution.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
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Thank you for your valuable feedback , we have now improved our processes and capabilities many notch to handle use cases like yours.
AJ
Solid tech help when needed. The app is very user-friendly and works great! The integration was easy, and their help chat was fast, helping with additional integration steps for Amazon FBA shipping.
Hello
We are thrilled to hear about your positive experience with our app and support team!
Providing solid technical help and ensuring a user-friendly experience are core principles for us, and we are glad to know that you found the integration process smooth and the app helpful for your needs. Our team is always here to assist with any additional integration steps or questions you may have, and we are committed to ensuring your success with our platform.
Thank you for choosing our app, and please feel free to reach out if you need further assistance or have any feedback to share.
love this app makes selling on bot shopify and amazon super easy.
Hello
We are delighted to hear that you love our app!
Making selling on platforms like Shopify and Amazon easier for our users is one of our primary goals, and your positive feedback reinforces our efforts. If there are any specific features or improvements you would like to see in the future, please let us know. We appreciate your support and look forward to continuing to provide you with excellent service.
Thank you for choosing our app!
Great app, excellent support team who jump on a call and help set everything up and check all integrations are working! Would recommend
Hello
Thank you so much for your kind words and recommendation!
We are thrilled to hear that you had a positive experience with our app and support team. Ensuring that our users have a seamless experience with setting up integrations and resolving any issues promptly is a top priority for us. Your feedback motivates us to continue providing excellent service and support.
If you ever need further assistance or have suggestions for improvement, please don't hesitate to reach out.
We appreciate your support and look forward to serving you in the future!
The app works well and is easy to set up.
Hello
Thank you for your positive feedback on the app!
We are thrilled to hear that you found it easy to set up and that it is working well for you. Your testimonial is greatly appreciated, and we value your experience with our product. If you have any further feedback or suggestions, please feel free to share them with us. We are committed to continually improving our app to meet the needs of our users. Thank you for choosing us!
The team behind Amazon MCF by WebBee is very responsive and can get you up and running in no time. Would recommend.
Hello
Thank you so much for your kind words! We're thrilled to hear that the Amazon MCF by the WebBee team exceeded your expectations. Your recommendation means a lot to us, and we're glad we could help you get up and running smoothly. If you ever need further assistance, we're always here to support you!
great app, great customer service!
Hello
Thank you so much for your kind words!
We're thrilled to hear that you’re enjoying the app and had a positive experience with our customer service. Your feedback means a lot to us and motivates our team to keep delivering the best.
If there’s anything more we can do to help, please don't hesitate to reach out. We’re here for you!
Excellent and swift support!
Hello
Thank you for your kind words!
We're delighted to hear that you found our support excellent and swift. Your satisfaction is our top priority, and we're always here to help whenever you need us.