Amazon MCF by WebBee , 136 reviews
Just got off a help session with Manish. And like every other help session I've experienced with WebBee, the team is always responsive, able to provide the necessary assistance/solutions quickly, and each time with "a smile" (I may not be able to see their faces, but I'm pretty sure they are smiling! Always very polite and approachable.). Thank you, Team WebBee!
Hello
Thank you so much for taking the time to share your experience . We take pride in knowing our customers are happy with their store experience with the WebBee Amazon Multichannel Fulfillment application.
Connected our store yesterday in a 30 min support call with Malik. Works like a charm. I give it:
-10/10 for functionality
-6/10 for desirability because of the ugly UI -> You need support to set it up!!!
-8/10 for viability i.e. pricing
--> I hop you like the reference to the 3 important design thinking criteria for successfull products.
Pro:
- Great support
- Can do what I need
- Pricing
Con:
-GUI is not great
What it can do:
- Sync inventory from Shopify to AMZ every 40 min or so
- Automatically (or rule based) creation of MCF orders for your shopify orders & getting tracking no to your customers via email then
What it cannot do
- Import orders from AMZ to Shopify
- Manage listings or anything
Hello
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customer's feedback and would diligently work to make their store experience more fruitful!
I have been using this app for more than a year. Since half a year ago a problem has arisen that it is not possible to use Amazon's most basic delivery service, but only the option of expedited delivery. This has caused our delivery costs to increase by 50%! We raised this issue six months ago, but they never resolved it. I estimate that we lost an additional $5,000 in delivery costs. I think if there is another app that can replace this app, I will not hesitate to replace it. 2022.10.28 The company eventually helped me out.
I must say that the app's overall experience is good and very easy to get started. It should be the best of its kind at this point. Just wish you guys would have helped us out sooner when I was running into problems.
Hi
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
App works as expected, support is amazing, they reply blazing fast and always with helpful answers. I would make the interface a little bit more user friendly and nicer design, would be nice if they implement shopifys Polaris framework. Recommended
Hello
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!
Meeting some issues when using the app, but they have a good service team. Help me a lot. Recommended.
Hello ,
We are happy to hear you had a positive experience at WebBee. We value your feedback and thank you for encouraging us.
I use this app to link the products I am selling in Amazon and Shopify, and then fulfill the orders in Shopify with Amazon FBA. In Amazon, one ASIN may have several SKU names due to different barcode for the same product, such as Amazon barcode, Amazon FNSKU barcode, and manufacturer barcode, etc. This app link to Amazon SKU only instead of ASIN, so if a SKU does not have inventory, but another SKUs have inventory, in Amazon, the customers still seek that the product is available for purchasing. However, in this app, if the product listing is linked to the SKU without any stock, the customer cannot buy in Shopify. This bug needs to be fixed.
Hello,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We would surely work up on your suggestions.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
Be aware this app is ignoring Shopify locations, you need to archive products in the backend to make sure they won't fulfill products not assigned to their locations. Make 200% sure you configured it properly as this app can magically fulfill orders already fulfilled and/or for SKUs assigned to other locations on the Shopify product backend. Their support was not replying to chat at first, but after leaving a negative review they called me straight away to fix the issue. 4 Stars as the issue was fixed and the app is working fine, despite a tough start.
Hello,
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right.
We would surely work up on your suggestions.
We value our customers’ opinions and would like to thank you for bringing this to our attention.
You look amazing. I would like you to change the order of Japanese and Japanese addresses and gender names.
Had quick and effective customer service! Please note it takes a bit of time to come into effect but the app seems to work very well with FBA.
Hello,
Thank you for the wonderful review and for taking the time to share your feedback with WebBee. Our priority is customer service and we are ecstatic that we met that mark!