Amazon MCF by WebBee

There are a few language issues in the app, things that I have to think twice about but the support documentation is really good (now) and the chat support is very quick and helpful. Manish has helped me a couple of times via chat and it's been very good. We've tried two other apps/service providers and this one is by FAR the best and most robust app for syncing MCF and Shopify. A few of my observations
-You can turn off "auto-fulfillment" and manually send each order to Amazon MCF after reviewing the order if you'd like. This is very good. The button to send it to Amazon says "re-submit" which is one of the language oddities, but once you get over that, it works flawlessly.
-Your Shopify order numbers are passed to Amazon. This seems obvious, but ShipStation DOESN'T do this which is infuriating. WebBee does this and it's absolutely wonderful. -One click to view the same order in Seller Central, or on Shopify. This makes customer assistance SO fast.
-Shopify Tags on the order as it processes through Amazon fulfillment are hugely helpful. It allows you to see right inside the Shopify order page where each order is in Amazon (Processing, Planning, Shipping, etc.).
-MAPPING SKUs between Shopify and Amazon. I cannot overemphasize how important this is, and WebBee allows this. The other Shopify app DOESN'T! With the competition, if your SKUs don't match between Shopify and Amazon, you must change them in Shopify. That's absolutely ridiculous and oftentimes impossible to do because of other logistical issues. WebBee understands this and ALLOWS MAPPING OF SKUs. This alone is one of the reasons we came back to them.
-We tried them about 6 months ago and we had issues with customers not being shown live shipping rates reliably. Sometimes they were simply not shown any rates. Support documentation wasn't great at that time either. I'm not sure if those live issues are 100% solved, and it may be an Amazon issue, but we just created a "Default" Free shipping rate in Shopify that shows alongside the live rates. This works because everything ships free on our site. So now we can be 100% certain that every single customer is at least shown the "Default" free shipping rate.
-Mapping Shopify shipping rates to Amazon rates is also possible with this app. So our "Default" rate just maps to Amazon Standard. I'm rambling on here, but at the end of the day we're quite happy with WebBee and they are obviously improving as they go. We tried them 6 months ago, switched to using ShipStation's Amazon integration, and have now come back to WebBee. Chat support and support documentation are MUCH better this time around. Good job Manish and WebBee!

Amazon MCF by WebBee is amazing!

Setup took all of 5 minutes, it basically works fine out of the box.

- Order Sync and Tracking info sync without any issues
- Stock syncing from Amazon to Shopify working perfectly
- Product import from Amazon to Shopify also works great.

On top of all that, a fast and helpful customer service.
Hands down one of the best Apps we have used so far.

We have dumped our EUR 1.000/month custom integration API for this app.
Thank you!

When Shopify ended their order fulfillment service I was VERY annoyed especially when I learned that all other services charged. SO, I chose to use MCF WebBee. I am very glad that I chose them because I found that whenever I have an issue they are available immediately to help me. My tech ability is minimal and the configuration can be overwhelming. Each time I have a question I am able to jump on a zoom with them and they are kind, patient, and walk me through the steps. Then they also have a look over my other settings and are often able to find some settings that can be changed to benefit how my business works. I HIGHLY recommend MCF WebBee if you are trying to sort out you Amazon fulfillment configuration.

Excellent support! There is hardly any waiting time at all. 24/7 support available. They really take the time to ensure that all is in place and working as it should. Should you experience any issues, they are just an email, or chat support away. Support are conducted over a zoom call or over the phone, whichever you prefer. Very happy with my experience thus far in terms of the customer support I have received. Keep it up!

This is an excellent app with outstanding customer service support. I highly recommend Webbee for FBA integration.

We are currently in the process of setting up this app and have already done some initial testing - everything is working perfectly so far. The Webbee team has been incredibly helpful every step of the way. They have patiently answered all of our questions, provided useful explanations, and assisted us via Zoom calls when needed.

The app itself provides great features and functionality. But it's the amazing behind-the-scenes customer service that really makes this product stand out from competitors.

Webbee's support team is responsive, knowledgeable and willing to go above and beyond to ensure customers have a positive setup experience. Their expertise and guidance has made our integration smooth and successful so far.

For anyone considering Webbee, you can be confident you'll receive not only a robust, well-designed app, but also unmatched support. I'm happy to give this 5 stars and my highest recommendation. Their service and platform are truly fantastic!