shipcloud App

shipcloud App

리뷰 (14)

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2020년 6월 11일에 편집됨

After receiving an email from ship cloud and changing a few settings it seems that the app is working at the moment and we appreciate the help.
I look forward using this app which will help the process of creating shipping labels

tattooflashcollectiveeurope
미국
앱 사용 기간 2년 초과
답글 shipcloud GmbH개 2020년 6월 10일

Hi Johannes,
thank you for your feedback.

Of course we always intend to answer asap, usually within one day.
Your email has been answered within two days, due to a currently high amount of tickets, for which we apologize.

As we've explained to you in ticket #74495, the reason for the app not being able to create the label was because of the settings you have made in the backend. Unfortunately it is not possible to create customs forms for shipments to EU countries and therefore the app declined the whole label. If you remove the setting "Generate Customs Form" you should be able to create a label for the Netherlands.

If you need further help, please let us know!

Best regards,
your team from shiploud

2022년 3월 23일

Gute App mit vielen Einstellungen. Funktioniert reibungslos. Bei eventuellen Problemen ist der Support super und vor allem Schnell! Als Tippan den Entwickler: Eine Erläuterung zum Update wäre hilfreich, so dass schnell auf "neue" Probleme reagiert werden kann.

Abrahams Feine Fischkost | Handveredelt
독일
앱 사용 기간 대략 2년
답글 shipcloud GmbH개 2022년 3월 24일

Hallo, vielen Dank für Ihre gute Bewertung. Wir freuen uns, dass unsere shipcloud App reibungslos bei Ihnen zum Einsatz kommt. Ihr tolles Feedback zu unserem Support geben wir sehr gerne weiter.

Wir bedanken uns auch für Ihren Hinweis zum Livegang unserer neuen shipcloud App für Shopify. Im Februar hatten wir Ihnen hierzu eine E-Mail mit weiteren Informationen zukommen lassen. Gern würden wir erfahren, welche weiteren Erläuterungen für Sie ausschlaggebend gewesen wären. Ihr weiteres Feedback können Sie gern via E-Mail an support@shipcloud.io mit uns teilen.

Beste Grüße
Ihr shipcloud Team

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