Great customer service! It also helped me with faster and cheaper shipping! I would definitely recommend this app.
Using shiphero as a USA 3PL has been a great experience for the following reasons:
- easy to use dashboard, simple to schedule incoming inventory in a 100% self serve way
- A++ support, both in response speed and helpful attitude. Both Clara & Andrea having been a joy to interact with
- competitive pricing. Pretty much no fixed fees, you pay for what you ship. Great for lean opeations
- shipping speed is as advertised. my average in 3-4 days domestic US. Great tracking too. Totally eliminates customer complaints
Only thing I would say is when you are doing your calculations for shipping expenses for your product, use zone 4 or 5 as your average cost to ship, for a more accurate projection.
Excellent! Highly recommended with great price and customer service! The staff were helpful and respond quick.
TRIM Art & Craft Studio
Super friendly, excellent customer service! The team is professional and replies inquiries quickly. We are so glad that we found ShipHero, I believe we can sell better this year! [update on 20 JAN 2021] Bel in the customer service team is super friendly and professional. I misunderstood something but Bel explained everything to me patiently and ultimately solved the problem. I can't thank her enough. If you are looking for fulfilment service, ShipHero is the Best, Period.
The infrastructure built and customer support for ShipHero is unlike anything i've ever experienced with a company before. Clara is an absolute sweetheart and lifesaver! Being someone with lacking technical skills, she explained things easily and clearly to me, and helped me every step of the way with all my questions. Everyone at this company cares about you and your success for running an efficient business.
Andrea who helped with the on-boarding process was so informative and excellent at addressing all my questions as well.
I am IN LOVE with this company, and after comparing many other 3PL companies - ShipHero is the absolute best. Free storage for 60 days, very competitive and transparent pricing , fast and easy fulfillment, top notch customer service chat when you need help. I am beyond thrilled that I came across ShipHero. It leaves all other 3PL's in the dust!
No wonder they are expanding so quickly.
Highly Recommend!! ⭐️⭐️⭐️⭐️⭐️
CMI Health Store
Overall great app. The customer service representatives go out of their way to assist you with any issues and the dashboard is very user friendly. I had one poor experience with a slow customer service response. I complained about the issue and the team responded quickly (specifically Danielle), and resolved it almost immediately. I look forward to working with Shiphero as my fulfillment service.
Fishing Thrill Shop
Fast delivery and amazing customer support!
I highly recommend this company as a great business partner.
i am looking forwards to have more business with you guys.
Waist Forever Official
They have the best customer service. They respond usually within minutes, and they are always accurate and professional. I’ve had them for a month not on single complaint. Place I can trust with your inventory and customer fulfillment for sure. I give them 5
Our experience with Shiphero has been amazing so far. From the product and integration perspective, it's straightforward and quick to setup. But if we had to highlight something about them is their fantastic team and support. Always there, ready to help you out. Great overall service.
Knives Et Cetera
Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.