Overall rating
3.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
Edited July 23, 2021

First onboarding experience with Shiphero was great thanks to Belen.
She was really friendly, patient, helpful and polite.
The first person i spoke to wasn't great cos it seemed like she was always in a rush, barely had time to talk during google meets, and couldn't explain slowly or clearly.
So I recommend Belen who is awesome. price is ok too for USA shipping. App / site is also user friendly.

Ageless Beauty Global
Singapore
6 months using the app
December 21, 2021

Clara from Ship Hero is super helpful. She has been quick to respond and always walks me through exactly how to fix my issues.

SWTpants
United States
6 months using the app
ShipHero replied December 23, 2021

Hello SWTpants,
Thank you so much for giving Clara a shout-out and for giving ShipHero such a positive review! We really appreciate that! And we're so glad that Clara has been a rockstar. We agree - she's pretty great! Thanks again.

September 22, 2021

We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.

Dannijo
United States
6 months using the app
ShipHero replied October 14, 2021

Hello!
Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!

Edited May 15, 2022

ShipHero team is always so responsive and helpful. Their system is very user friendly and you can always count on great communication and complete transparency about any questions that arise. Great partner for businesses and top notch service! Update: I had Bela assist me yesterday to complete my on-boarding process. Bela’s assistance was outstanding!!! As a new business and client, I needed help having all relevant features set up from my Shopify store to ShipHero’s system, and she was so friendly, courteous and understanding in walking me through all the steps of the process and answering all my questions. She did it all with so much professionalism and patience and went above and beyond to make me comfortable with the system. Really impressive service! I really appreciate it. ShipHero is an excellent partner for any e-commerce business. Update: ShipHero team continues to be very responsive and helpful with all issues that have come with the Start-up process. There are a lot of little details to learn about the App and order fulfillment process but they are a valuable partner to count on for support. Just had an issue (that ended up not being an actual problem) with an Export order and Kelsey was very helpful with her prompt support and helping me track it through the system.
Thanks again ShipHero team!

Skinny Botanicals
United States
6 months using the app
ShipHero replied January 20, 2022

Hello Skinny Botanicals!
Thank you for leaving such a wonderful review for ShipHero. We're so glad that you're finding ShipHero a wonderful partner and benefit to your business. We greatly appreciate your business and support. Thank you!

May 15, 2020

So far we are very happy with ShipHero . they have Amazing support and have helped me alot with anything i had concern about . the most important thing is that they keep their promises ! . Thank you !

The Olympic
Malaysia
6 months using the app
July 30, 2019

This app and company is awesome! I've outsourced all my fulfillment to ShipHero, and they are quick, professional, have great customer service, and they are really helping me scale my ecomm business!

Maker Goods
United States
5 months using the app
Edited September 15, 2021

Shiphero. Always go above and beyond my expectations. They are extremely professional, helpful ,available. No shipment ever delayed. No communication ever delayed. Clara, Silvana, Carena, Mario, Andrea. Kudos to everyone.

Cognisprings
United States
5 months using the app
ShipHero replied October 14, 2021

Hello Cognisprings,

Thank you for the 5-star review. Our goal is always to exceed your expectations and it's good to hear that we're fulfilling that mission. We'd also like to thank you for calling out some of our heroes! Our team is pretty awesome and we're so glad that clients can see it too!

December 3, 2020

The service has been incredible, their consultants have accompanied me until the last minute making sure that everything is in order and without setbacks, always going further. Thank you Mari F, Andrea, and Belen.

Elements Colombian Coffee
United States
5 months using the app
March 8, 2020

Great, immediate support (even on weekends when they state on the site that they're away) and the interface works well. Am 100% satisfied with ShipHero.

Offgrid Mindfulness
United States
5 months using the app
July 8, 2021

The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!

Dr Pen US
Australia
5 months using the app