Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
March 27, 2021

Early days but seems to run smoothly, great integrations and price and the team have been extremely helpful. Thanks to Bela, Marina and team for always answering my questions and having patience with me, they are super friendly and helpful.

Hair Cooki
About 1 year using the app
February 2, 2021

I'm very excited to work with Shiphero after transitioning away from a couple fulfillment companies whose systems and processes were very difficult to use. So far inventory receipt has been fast and I'm looking forward to the affordable shipping costs.

United States
Over 1 year using the app
Edited April 21, 2021

Easy to use, covers all aspects of shipping service, responsive and does not load your device. Improvements could be in use of cache. ShipHero is an excellent eCommerce partner. They resolve your problems as if their own. They value your success and help to make you succesful! ShipHero is diligent. Not a single shipment of mine had an issue. Accurate in their operation and work hard for you, just as a partner should!

United Kingdom
12 months using the app
June 10, 2020

I am switching over from another fulfillment service. The team has been quick to answer questions and been really helpful during the initial move. The pricing is also easy to understand and their processing times are fast so my customers are getting their items in a timely manner...

Monarch Butterfly Life
United States
Over 3 years using the app
May 12, 2021

ShipHero Fulfillment is the best our there. Customer support helped us set everything up and they have very good prices, compare to other fulfillment centers. Five starts!

GT collection
10 months using the app
July 27, 2021

Mari & the onboarding team were fantastic. I thought this process would be difficult but was amazed at how simple everything was. Thanks to the ShipHero team for everything! Couldn't be happier.

Red Zone Draft Boards
6 months using the app
ShipHero replied August 19, 2021

Thank you Red Zone! We are so glad that the transition was a smooth one. We look forward to working with you and you are more than welcome!

Edited July 23, 2021

First onboarding experience with Shiphero was great thanks to Belen.
She was really friendly, patient, helpful and polite.
The first person i spoke to wasn't great cos it seemed like she was always in a rush, barely had time to talk during google meets, and couldn't explain slowly or clearly.
So I recommend Belen who is awesome. price is ok too for USA shipping. App / site is also user friendly.

Ageless Beauty Global
6 months using the app
Edited April 14, 2021

Bel was super helpful! Helping me track packages, looking up orders, contacting the shippers...plus just so pleasant to work with. Fulfillment couldn't get easier... I was scared to start shipping my goods out of a warehouse but they really walk you through every step. The documentation is excellent, with videos and FAQs for every detail. They're really responsive too - anytime I have a question, the chat is there and the reps get to you pretty quickly. Pretty happy so far!
Updated: I've been working with Clara in the chat function and service has been excellent...it's so convenient to just chat with the reps and they are so prompt and friendly whenever there's an issue.

Tasty Pastry Home
United States
Over 1 year using the app
Edited December 1, 2020

ShipHero have simplified our fulfillment process. Their seamless solution has eliminated the vast majority of shipping issues and their Customer Success team is responsive and collaborative in solving problems.

Over 1 year using the app
April 19, 2021

Incredible onboarding experience. We got personalized, hands-on support all the way through. Thanks for making it so seamless. Very excited about this partnership.

The Everything Sauce
United States
10 months using the app