Overall rating
3.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 9% of ratings are 1 stars
May 25, 2021

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

TraqFreq
United States
Time spent using app: 14 days
May 12, 2021

ShipHero Fulfillment is the best our there. Customer support helped us set everything up and they have very good prices, compare to other fulfillment centers. Five starts!

GT collection
Slovenia
Time spent using app: 10 months
Edited October 4, 2021

Shiphero has helped our small business grow and reduce shipping times across the US. Their customer service team is very attentive and it's super easy to communicate with them via the chat feature on their site. Bel and Sophia have been especially helpful over the past few months as we've had to execute a number of special projects that are outside the typical scope of work for the Shiphero team.

Robin Golf
United States
Time spent using app: Almost 2 years
May 10, 2021

If you are still fulfilling your own products, you are an idiot. These guys are a game changer for your e-com store. I've been using for some time and couldn't be happier all around. The times i've had issues with freight carriers or returns, the customer support live chat has been great. Setup isn't too big of a hassle and is well worth it in the long run. Can't recommend enough!

Jarvis Boards
United States
Time spent using app: 12 months
April 30, 2021

I cant recommend Ship Hero highly enough! Belen Giglio specifically is my hero! Belen and the team have been excellent in helping me organize the fulfillment side of my granola business. The tech is seamless and everything has gone to plan with this extremely dedicated and responsive team. very well done!

Tom's Granola
United States
Time spent using app: 2 months
April 27, 2021

If your store requires Fullfilment, look no further. ShipHero are truly Hero’s. From the account setup to my inventory warehousing and my first shipment to the client, all of it was a breeze. Bela had been amazing and I would definitely recommend their service and prices. Wishing all the new store owner’s Good Luck

PowerMe SNAP
United States
Time spent using app: 2 months
Edited April 21, 2021

Easy to use, covers all aspects of shipping service, responsive and does not load your device. Improvements could be in use of cache. ShipHero is an excellent eCommerce partner. They resolve your problems as if their own. They value your success and help to make you succesful! ShipHero is diligent. Not a single shipment of mine had an issue. Accurate in their operation and work hard for you, just as a partner should!

eksel
United Kingdom
Time spent using app: 12 months
April 19, 2021

Incredible onboarding experience. We got personalized, hands-on support all the way through. Thanks for making it so seamless. Very excited about this partnership.

The Everything Sauce
United States
Time spent using app: 10 months
Edited April 7, 2021

Really am very pleased with Easy Fulfillment (ShipHero), the onboarding calls were to the point and helpful, getting stock on to their shelves a breeze, and their packing and shipping has been great with my customers being very pleased with the delivery times. All very important when I'm based in the UK and looking to grow my business in the US. I've been using ShipHero for a couple of months now, and when needed, customer services are super helpful, with a chat facility and friendly people on the other end. Special thanks to Mario, Bel and Bela.

Botched Ink
United Kingdom
Time spent using app: 2 months
Edited November 18, 2022

This was my original review when we started with ShipHero: This app is actually just an integration with an AMAZING order fulfillment company. We did a lot of research looking for a 3rd party shipping partner and landed on ShipHero. We couldn't be any happier. Their shipping management software is incredible, their pricing is super affordable and their support team is out of this world. Definitely give them a try. Here is my updated review after we decided to leave and do our own fulfillment: As you will see in many recent reviews, mid 2022 something happened and things really started to go wrong at ShipHero. They started losing products, it would take weeks before they would receive a shipment of products from our vendors and make them available for fulfillment. Orders would not ship for days after being labeled as ready in their app. The support is absolutely pitiful and in many cases there is simply no resolution. I highly recommend to stay way from this option if you can do your own fulfillment (Shopify makes this so easy) or look for a different 3rd party option.

Royal Pickleball
United States
Time spent using app: Almost 2 years