The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.
You are right, we should have messaged you sooner! We sincerely apologize. We’ve received a record number of inquiries and have been training new team members to keep up, yet you were the one that got away :|
Our team has reached out to you directly.