À propos de cette application
Lancement
23 juillet 2019
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop ReturnsShipHero Fulfillment est une solution de commerce électronique complète pour la réalisation directe au consommateur.
En tant que client de ShipHero Fulfillment, le casse-tête de gérer votre propre entrepôt disparaît. Notre équipe s'occupe de tout, de la réception de l'inventaire à la mise en place, en passant par la sélection, l'emballage et l'expédition. Nous équilibrons même la charge lorsque cela a du sens pour votre marque et vos clients. Notre tarification de réalisation comprend la sélection, l'emballage, la boîte et l'affranchissement et ShipHero est une organisation sans zone. Notre comparaison des tarifs des transporteurs signifie que vous payez le meilleur prix pour l'affranchissement en fonction de la taille du colis, de la destination et de la vitesse d'expédition.
- Nous expédions plus rapidement que les autres : notre vitesse d'expédition moyenne est de 3,5 jours.
- Nous connaissons le volume
- Équilibrage de charge : Nous gérons votre inventaire à travers nos 8 emplacements en Amérique du Nord.
- Gestion des stocks et reporting : Reconstituez avec confiance.
- Visibilité : Visibilité avant et après l'expédition avec PostHero et ParcelView.
Contient du texte traduit automatiquement
Tarification
Les frais externes peuvent être facturés par ShipHero séparément de votre facture Shopify. En savoir plus
Installation gratuite
Nous facturons un tarif unique sur les commandes expédiées, et le stockage que vous utilisez pour vos produits.
Installation gratuite
Nous facturons un tarif unique sur les commandes expédiées, et le stockage que vous utilisez pour vos produits.
Contient du texte traduit automatiquement
Tous les frais sont facturés en USD. Voir toutes les options de tarification
171 avis
I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.
Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!
EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis
The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions.
In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!
My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.
I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response.
The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients.
I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self!
Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.
Hi Dup Fitness Team,
We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe that any charges were incorrect, please contact us at fulfillment@shiphero.com, and we will thoroughly review the details and reach out to you.
Regarding the tech fee, we apologize for any inconvenience caused.
We did notify each client prior to implementing this fee to maintain the speed, safety, and stability of our system and service. Our Customer Success Team is available to help you find the best plan for your business and optimize your shipping setup to support your growth.
We regret any communication issues you experienced with our support team and the challenges faced during the cancellation process. Your feedback is valuable to us, and we will use it to improve our service and ensure better experiences for all our clients.
Thank you for your understanding.
Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!
À propos de cette application
Lancement
23 juillet 2019
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop ReturnsConçue par ShipHero
À propos de ShipHero
Note moyenne : 4,3
10 ans d’expérience dans la création d’applications pour l’App Store de Shopify
PO Box 307, Garnerville, NY, 10923, US
Assistance
Envoyer un messagefulfillment@shiphero.com