ShipHero Fulfillment

ShipHero Fulfillment

Installazione gratuita. Possono essere applicati costi aggiuntivi.
Valutazione (3,5)
Recensioni
Sviluppatore

Informazioni sull’app

Lanciata

23 luglio 2019

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

ShipHero Fulfillment is a full-service eCommerce solution for direct-to-consumer fulfillment.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed. altro
  • We Ship Faster Than Others: Our average shipping speed is 3.5 days.
  • We Know Volume
  • Load Balancing: We manage your inventory across our 8 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

Prezzi

Puoi ricevere addebiti esterni da ShipHero separatamente rispetto alla fattura Shopify. Scopri di più

Installazione gratuita

We charge a single rate on shipped orders, and storage you use for your products.

Installazione gratuita

We charge a single rate on shipped orders, and storage you use for your products.

Tutte le spese sono fatturate in USD. Vedi tutte le opzioni di prezzo

165 recensioni

Valutazione complessiva
3,5
Numero di recensioni per livello
  • Il 85% delle recensioni ha 5 stelle
  • Il 2% delle recensioni ha 4 stelle
  • Il 0% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 12% delle recensioni ha 1 stelle
28 novembre 2023

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Orta Fragrance
Regno Unito
3 mesi di utilizzo dell’app
26 ottobre 2023

Great app and great company! Support team (Emi and all :) is super responsive.

Kegel Hard
Stati Uniti
Circa 2 anni di utilizzo dell’app
Data modifica: 3 luglio 2023

Where to start....As a small business owner, I am usually reluctant to resort to public platforms for expressing disappointment. However, after an unending barrage of challenges with ShipHero, I feel compelled to share our experience, and hopefully save others from similar frustration.

Our ordeal began with a constant need to contact customer support, approximately 2-3 times a week due to recurring issues.

Their sluggish response rate is only exacerbated by their knack for providing ambiguous, often irrelevant replies that don't resolve the issue. This futile correspondence cycle has become the norm rather than the exception and ends up taking up the majority of our time.

But beyond their poor service is their blatant disregard for our inventory. Moving it without notifying us and as a result losing it. Despite us providing ample evidence that they are responsible, ShipHero has consistently failed to reimburse us for numerous lost items, resulting in protracted discussions that remain unresolved.

Shipping prices quoted by ShipHero are frankly outrageous. We were initially led to believe that these charges were an unfortunate repercussion of the ongoing pandemic and subsequent carrier rate hikes.

However, our experience suggests otherwise. For "Special Projects", which involve larger shipments, we were continually subjected to inflated quotes, with reassurances that they offer the best market rates.

On a recent occasion, when I arranged FedEx pick-up independently, the cost was a staggering 60% less than ShipHero's quote. This overcharging under the pretense of carrier rates is not only dishonest but reprehensible.

The latest blow from ShipHero has been an unanticipated, ongoing monthly "tech fee" of $500, imposed on smaller companies like ours. It was announced in an email (buried under bullet point 4) less than a month before they charged us. Coupled with the ultimatum of 'like it or leave', it's a clear indicator of their scant regard for client welfare and survival.

Their customer service can best be described as dismal, with an apparent penchant for crafting rules on-the-go, fair warning or consideration for their clients.
The abundance of one-star reviews is a testament to a steady downward trajectory, further cementing their untrustworthiness.

Regrettably, we are tethered to ShipHero due to our extensive automations and existing stock. However, for those seeking a reliable 3PL partner, I would URGE you to look elsewhere!
The tarnish on ShipHero's reputation is not without reason, and their service has proven to be more of a liability than an asset.

ShipHero needs to take note of these experiences and implement drastic changes, lest they continue to hemorrhage their clientele and reputation.

alfie & gem
Nuova Zelanda
Quasi 3 anni di utilizzo dell’app
ShipHero ha risposto 5 settembre 2023

Hi Alfie & Gem!
Thank you for taking the time to share your detailed feedback with us. We're genuinely sorry to hear about the challenges you've faced, and we deeply regret any frustration this has caused.
Your experience is crucial to us, and we would like to investigate and address each of your concerns directly.
To that end, please reach out to us at fulfillment@shiphero.com with your specific issues, and we will make every effort to resolve them promptly.
We understand the importance of efficient and responsive customer support, transparent billing, and reliable service. Your feedback highlights areas where we need improvement, and we are committed to taking the necessary steps to enhance our services and communication.
We value your business and hope to have the opportunity to regain your trust.

22 giugno 2023

After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system.
I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary technology to improve order accuracy, shipping speed, and cost visibility."
Being unable to afford that fee, we reached out to them and told them we would no longer be sending inventory to them and we would like to slowly phase out our inventory so that we can close our account with them but in the meantime can they please waive that fee. And they refused! They said we have 60 days to get rid of every last item we have there or we will be charged this outrageous fee. This is the most unethical, despicable business behavior I have ever witnessed.
We've been a loyal customer of theirs for years now and this is how they treat us!

Additionally, recently there have been many extremely late orders that have literally sat for weeks without moving. Every time we reached out to them we got a vague response like "we're working on it". This is why they're collecting $500 per month from all the small businesses who had the misfortune to send them inventory so that they can hire more team to improve their subpar performance.

Stay far away from this company.

Todays Fans
Stati Uniti
Oltre 3 anni di utilizzo dell’app
ShipHero ha risposto 5 settembre 2023

Hi, Todays Fans Team!
We sincerely apologize for the distressing experience you've had with our company, and we deeply regret any frustration this has caused.
Your feedback is both disheartening and essential to us, and we take your concerns seriously.
We would appreciate the opportunity to discuss your specific situation further and find a resolution that works for you.
Please contact us at fulfillment@shiphero.com, and we will do our utmost to address your concerns and work towards a mutually satisfactory solution.
Your loyalty means a lot to us, and we are committed to making this right.

3 agosto 2023

Charged $1,000 for a 'tech' fee even though we weren't using the service. And not willing to refund it

BOLD Shave
Regno Unito
Oltre 2 anni di utilizzo dell’app
ShipHero ha risposto 5 settembre 2023

Hi Bold Shave Team,
We're truly sorry about the billing issue you've experienced – we understand your frustration. We'd like to investigate and ensure fair billing.
Please reach out to us at fulfillment@shiphero.com, and we'll promptly assist you.
At ShipHero, we prioritize transparent billing and take such concerns seriously. Your satisfaction is important, and we're committed to resolving this matter to your contentment.

Informazioni sull’app

Lanciata

23 luglio 2019

Lingue

Inglese

Questa app non è disponibile in Italiano

Funziona con

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

Sviluppata da ShipHero

Informazioni su ShipHero

Valutazione media: 4,1

Crea app per l’App Store di Shopify da 10 anni

PO Box 307, Garnerville, NY, 10923, US

Assistenza

Invia un messaggio

fulfillment@shiphero.com

Questo sviluppatore non offre assistenza diretta in Italiano.

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