ShipHero Fulfillment

ShipHero Fulfillment

Preços
Instalação gratuita. Pode haver cobranças adicionais.
Classificação
4,0 (171)
Programador
ShipHero

ShipHero Fulfillment is a full-service eCommerce solution for direct-to-consumer fulfillment.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed. mais
  • We Ship Faster Than Others: Our average shipping speed is 3.5 days.
  • We Know Volume
  • Load Balancing: We manage your inventory across our 7 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

Etiquetas e embalagens

Validação de endereços, Seleção da transportadora, Datas de entrega, Sincronização de encomendas, Taxas de envio, Regras de envio

Gestão de envios

Páginas de rastreio com a marca, Notificações por e-mail, Sincronização de encomendas, Atualizações de encomendas, Rastreio em tempo real, Análise de dados de envio

Lançada

23 de julho de 2019

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

Preços

As taxas externas poderão ser faturadas por ShipHero, em separado da sua fatura da Shopify. Saber mais

Instalação gratuita

We charge a single rate on shipped orders, and storage you use for your products.

Todas as taxas são faturadas em USD. Ver todas as opções de preços

Avaliações (171)

Avaliação geral
4
Pontuação por nível de classificação
  • 85% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 12% das classificações são de 1 estrelas
22 de março de 2024

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.

Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Redge Fit
Estados Unidos
Almost 2 years usando a aplicação
28 de março de 2024

EXCEEDS CLIENTS EXPECTATION. THEIR CUSTOMER SERVICE DEPARTMENT IS THE MAIN REASON WHY THEY ARE OPERATING ON ANOTHER LEVEL. Kudos to Soledad for always providing EXCEPTIONAL CUSTOMER SERVICE - Nikki Alexis

wunderkids
Canadá
Over 1 year usando a aplicação
12 de março de 2024

The team are always very helpful and ensure they go above and beyond to find the information needed to answer our questions.

In particular, I've been in contact with Emi on multiple occasions and they really are a great representative for ShipHero. No questions is ever too hard or too silly for Emi!

Babybee Canada
Canadá
Over 1 year usando a aplicação
29 de fevereiro de 2024

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.

I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response.

The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients.

I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self!

Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.

Dup Fitness
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por ShipHero 11 de março de 2024

Hi Dup Fitness Team,

We appreciate you sharing your experience with us. We understand your concerns regarding the billing discrepancies and the new tech fee.
If you believe that any charges were incorrect, please contact us at fulfillment@shiphero.com, and we will thoroughly review the details and reach out to you.

Regarding the tech fee, we apologize for any inconvenience caused.
We did notify each client prior to implementing this fee to maintain the speed, safety, and stability of our system and service. Our Customer Success Team is available to help you find the best plan for your business and optimize your shipping setup to support your growth.

We regret any communication issues you experienced with our support team and the challenges faced during the cancellation process. Your feedback is valuable to us, and we will use it to improve our service and ensure better experiences for all our clients.

Thank you for your understanding.

8 de fevereiro de 2024

Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!

SOH Melbourne
Austrália
Over 1 year usando a aplicação

Assistência

ShipHero pode responder a qualquer pergunta que tenha sobre ShipHero Fulfillment.

Programador

ShipHero

PO Box 307, Garnerville, NY, 10923, US

Recursos

Este programador não oferece assistência direta em Português (portugal).

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