ShipHero Fulfillment

ShipHero Fulfillment

Free to install. Additional charges may apply.
Rating (3.6)
Reviews
Developer

About this app

Launched

July 23, 2019

Languages

English

Works with

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

ShipHero Fulfillment is a full-service eCommerce solution for direct-to-consumer fulfillment.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed. more
  • We Ship Faster Than Others: Our average shipping speed is 3.5 days.
  • We Know Volume
  • Load Balancing: We manage your inventory across our 8 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

Pricing

External charges may be billed by ShipHero separately from your Shopify invoice. Learn more

Free to install

We charge a single rate on shipped orders, and storage you use for your products.

Free to install

We charge a single rate on shipped orders, and storage you use for your products.

All charges are billed in USD. See all pricing options

168 reviews

Overall rating
3.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 28, 2023

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Orta Fragrance
United Kingdom
3 months using the app
January 22, 2024

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

Roilty Concentrates
Canada
About 1 month using the app
October 26, 2023

Great app and great company! Support team (Emi and all :) is super responsive.

Kegel Hard
United States
About 2 years using the app
February 8, 2024

Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!

SOH Melbourne
Australia
June 22, 2023

After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system.
I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary technology to improve order accuracy, shipping speed, and cost visibility."
Being unable to afford that fee, we reached out to them and told them we would no longer be sending inventory to them and we would like to slowly phase out our inventory so that we can close our account with them but in the meantime can they please waive that fee. And they refused! They said we have 60 days to get rid of every last item we have there or we will be charged this outrageous fee. This is the most unethical, despicable business behavior I have ever witnessed.
We've been a loyal customer of theirs for years now and this is how they treat us!

Additionally, recently there have been many extremely late orders that have literally sat for weeks without moving. Every time we reached out to them we got a vague response like "we're working on it". This is why they're collecting $500 per month from all the small businesses who had the misfortune to send them inventory so that they can hire more team to improve their subpar performance.

Stay far away from this company.

Todays Fans
United States
Over 3 years using the app
ShipHero replied September 5, 2023

Hi, Todays Fans Team!
We sincerely apologize for the distressing experience you've had with our company, and we deeply regret any frustration this has caused.
Your feedback is both disheartening and essential to us, and we take your concerns seriously.
We would appreciate the opportunity to discuss your specific situation further and find a resolution that works for you.
Please contact us at fulfillment@shiphero.com, and we will do our utmost to address your concerns and work towards a mutually satisfactory solution.
Your loyalty means a lot to us, and we are committed to making this right.

About this app

Launched

July 23, 2019

Languages

English

Works with

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

Built by ShipHero

About ShipHero

4.2 average rating

10 years building apps for the Shopify App Store

PO Box 307, Garnerville, NY, 10923, US

Support

Send a message

fulfillment@shiphero.com

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