ShipHero Fulfillment

ShipHero Fulfillment

Free to install. Additional charges may apply.
Rating (3.6)
Reviews
Developer

About this app

Launched

July 23, 2019

Languages

English

Works with

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

ShipHero Fulfillment is a full-service eCommerce solution for direct-to-consumer fulfillment.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed.

As a ShipHero Fulfillment client, the headache of running your own warehouse disappears. Our team handles everything from inventory receipt to putaway to picking, packing & shipping. We even load balance when it makes sense for your brand and your customers. Our Fulfillment pricing includes pick, pack, box and postage and ShipHero is a NO Zone organization. Our carrier rate shopping means you pay the best price for postage depending on the package size, destination & shipping speed. more
  • We Ship Faster Than Others: Our average shipping speed is 3.5 days.
  • We Know Volume
  • Load Balancing: We manage your inventory across our 8 North American locations.
  • Inventory Management & Reporting: Replenish with confidence.
  • Visibility: Pre- and post-shipment visibility with PostHero and ParcelView.

Pricing

External charges may be billed by ShipHero separately from your Shopify invoice. Learn more

Free to install

We charge a single rate on shipped orders, and storage you use for your products.

Free to install

We charge a single rate on shipped orders, and storage you use for your products.

All charges are billed in USD. See all pricing options

168 reviews

Overall rating
3.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 13% of ratings are 1 stars
November 28, 2023

Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.

Orta Fragrance
United Kingdom
3 months using the app
January 22, 2024

No customer service response. Desperately waiting to launch a store and our partners are unable to get a response at all!

Roilty Concentrates
Canada
About 1 month using the app
October 26, 2023

Great app and great company! Support team (Emi and all :) is super responsive.

Kegel Hard
United States
About 2 years using the app
February 8, 2024

Soledad Isla from ShipHero is an absolute pleasure to deal with and has been extremely helpful in resolving my issues quickly and efficiently. Highly recommend!

SOH Melbourne
Australia
February 29, 2024

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise.

I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response.

The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients.

I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self!

Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.

Dup Fitness
United States

About this app

Launched

July 23, 2019

Languages

English

Works with

Etsy, Amazon, BigCommerce, WooCommerce, Inventory Planner, Loop Returns

Built by ShipHero

About ShipHero

4.2 average rating

10 years building apps for the Shopify App Store

PO Box 307, Garnerville, NY, 10923, US

Support

Send a message

fulfillment@shiphero.com

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