ShipHero has been a real blessing to our operation and has proven itself to be a real solution to a number of time-consuming issues we've had.
The fundamentals of our warehousing process are:
-picking orders from about 100 SKUs
-determining the most efficient shipping method
-packaging the order
ShipHero was likely not designed for our particular needs, but we found it to be highly adaptable and the customer service was truly top notch. We realized just the other day that it was the first day since we had implemented ShipHero that we had not been in contact with their engineers at some point. This level of customer service is what makes a SaaS product great.
Don't misunderstand this statement: features of ShipHero were behaving exactly as intended. We simply had fairly technical questions about how to adapt ShipHero to our needs and the staff were more than happy to help.
I even had one incident where our company was ready to pay ShipHero engineers to develop a custom modification for us. I had a nice screenshare with Aaron Rubin where he pointed out, in an extremely polite and helpful way, that ShipHero was already solving our issue and no development would be needed.
When I first started looking at developing inventory and restocking strategies for our company, I noted the difficulty in tracking changes in inventory due to our 5 different sales channels. ShipHero immediately resolved this issue by giving us the ability to process fulfillment (and thus inventory) for all of our sales channels.
It helped us wrangle out-of-control international shipping losses before they became a serious issue for our finances.
It increased our fulfillment accuracy to the theoretical maximum level (100% accuracy on the human side) by supporting barcode scans and simplifying the flow of decisions for our shipping employees.
ShipHero was designed with Lean best practices in mind. We now have a shipping process that features a very high work content, with tons of data available in the reports to help us with continuous improvement projects.
We are able to fully train shipping employees in around 2 hours now.
As an E-Commerce business analyst who is obsessed with data-driven business decisions and the tenets of Lean, I wholeheartedly recommend ShipHero!
We own our own store in addition to owning a 3PL that ships for other e-retailers. Moving to ShipHero has been one of the easiest and most pleasant experiences we've had in our years of existence.
Previously we had to manage inventory with one app and then ship with another. This meant we had to develop a lot of processes for returns, shipping, and inventory that jumped from platform to platform. Now we're able to handle it all in one place which as created so many efficiencies for our team.
Above all, their team is incredibly responsive to any issues that come up and they're very accommodating to features and requests that we've had. I really can't recommend them enough.
ShipHero has been incredibly easy to use from the beginning, and the support team has been very helpful. The mobile apps make it easy for me to work from anywhere in the warehouse.
Bikes + Life
Ship Hero is one the few best apps out there. Providing the tools needed for a warehouse, actually multiple warehouse.
Their support is just outstanding.
Thanks Team Ship Hero.
ShipHero is the best software for running an ecommerce business where you ship product. The software has a ton of flexibility. Make sure you take advantage of the onboarding calls and get help with your setup. You need to map your warehouse locations to your Shopify Locations or you'll end up with confusing stock situations. Once you get the setup done, ShipHero is killer.
We got our error rate down to 0.01% and we're faster than ever before on shipping. Receiving is lot easier to track. Returns are awesome.
The automation rules are very powerful, you can automate how you want orders handled based on dozes of criteria.
10/10 would recommend.
Fortune Cookie Soap
I can't tell you how nice it is to be able to streamline shipping. The developers at shiphero have put in a ton of time to make sure shiphero works the way I need it to..
Can't recommend enough
We've tried about a half a dozen different systems and have to say that ShipHero is the best out there! Not only is the system a head above the rest, but the support they offer is simply unbeatable. If I could leave 10 stars I would.
We've even become more profitable because of the error prevention system that they have in place. Simply outstanding and highly recommended!
Roll More EU
If you have a high-volume business, ShipHero will save your life or at least your sanity.
Lenny & Eva
WOW! This app saved the day! Works great, and the customer service is 5 star and so refreshing.
I can't thank Shiphero enough for making my shipping process so seamless.