ShipHero Inventory & Shipping

This review is primarily for the ShipHero 3PL software. Before moving to ShipHero, we were fulfilling 5K+ orders/mo very manually—no SKUs or inventory tracking, manual 3PL billing for other brands we fulfill for etc. We evaluated several 3PL solutions to help us scale fulfillment our own brands, as well as build out a new warehouse to grow our 3PL company. We finally settled on ShipHero because of the full suite 3PL software they've built rather than using separate apps for what we needed. We scored with Brett Oliveira initially, and then Mike Azimi as our onboarding specialist, and he was AMAZING to work with. The onboarding was super smooth, and we're now shipping 7K+ orders/mo for several brands from our first warehouse running ShipHero within a matter of weeks. Some specific things we really appreciate about ShipHero 3PL software: - Kits! We can create a kit SKU and assign multiple items to be picked/tracked as components in different locations in the warehouse.
- The efficiency of the picking flow through the warehouse.
- Replenishment reports for optimizing our team to restock pickable locations.
- Using Purchase Orders for receiving inventory is super streamlined, and makes it easy for our team to be efficient.
- The whole iOS/scanner implementation makes it easy to onboard new employees and make them productive immediately.
- Custom orders statuses that we can use to have pickers focus on specific 3PL brands.
- Order automation rules for adding SKUs to orders based on the product SKUs (e.g. adding ring box SKUs to ring orders, necklace pouches to necklace orders, etc.)
- 3PL billing! We haven’t even scratched the surface yet of all the detailed levels of billing you can apply to your 3PL customers - per pick, n+ picks, bins used in the warehouse, cubic storage used, etc. GREAT STUFF!
- There’s bound to be more things here as we explore the software further. The big selling point is that they use their own software in their own warehouses which means they dogwood their own features before providing them to us 3PL software customers. Before we started with ShipHero we visited their Allentown warehouse and got a ton of ideas for how to implement our warehouse layout and workflows. We still have yet to nerd out on Xbox Kinect for our packing stations, but they even have a KB article when we have some time :) We’d definitely recommend ShipHero if you’re looking to scale your 3PL company and want a SAAS solution from a growing company that is continually building features that help you grow with them.

This company is great! Always quick to respond and readily available to work with you to get any task done whether big or small. Wish more companies had a customer service team like these guys.

Super app makes handling several online stores super easy. Picking and receiving a purchase order is super magical! This app is working very well. Customer service is great.

Need to make better ->

- Not easy to update product data (CSV) - you think that you can update all product data with one CSV download? No that's too easy! There is 3 different CSV needed to download. Update cost, Update inventory value, Update Manufacturer SKU all these are in different places?

- Not easy to make purchase orders (Automatic is not good) Cannot make vendor base limit? System offer to order if you have even one product under the order limit.

- Not easy to make a transfer order -> You really need to remember all product name or SKU? No automatic, no product picture ... it's maybe just easier to call the main warehouse and make the order in a phone. It's funny that you cannot use the purchase order automatic in transfer orders...

But these are a minor things the app is great and fix many problems in the warehouse. I think nowadays we have 0% mistake rate in picking thank Shiphero and of course our warehouse guys!

I originally wrote this review under the wrong app. Wanted to put it in the correct place. Overall we have been relatively disappointed with this product. It is extremely powerful but is missing basic functionality that can make it or break it for your company depending on your business model. We operate with a lot of backorders, when stock comes in and is processed in for receipt, we need our oldest orders (customers who have been patiently waiting) to get their items first. The ship hero system randomly decides where to allocate it with no ryme or reason. It generally will skip tons of older orders and allocate it to newer orders; it will randomly give a couple to a bigger order and skip the rest, it just doesnt make any sense how it works. In many cases it will remove allocation from someone that has been waiting and give their products to other people. The system just simply needs to work where it allocates stock to the oldest orders first, if the user chooses to move an order up to a higher priority then they can do that themselves. If it wasn't for this constant struggle we are having with this allocation fiasco we would give it five stars.

Seems to work well with my fulfillment center. Friendly & helpful customer service too!

WOW! This app saved the day! Works great, and the customer service is 5 star and so refreshing.

My business never got this app to work. We had some costly mistakes due to using this app; however, we did receive support. Eventually, it started feeling like they were avoiding us and we felt like we were being a pain to them. After 30 days of trying to get this app to work, we finally gave up and they gave us our money back.

Had high hopes for this solution. The team is extremely responsive to questions, and setup was generally quick and easy (a few glitches we had to investigate and resolved with fresh data uploads). Unfortunately, we found three dealbreakers for us so we won't continue past the 14 day free trial. 1) The app to take inventory is really clunky, requires way too many steps to scan a barcode, change numbers and update the cycle count 2) There are too few reports available for us - they wanted to charge $600-$1000 for a custom report format that would simply tell us what sold today/needs replenishing from our offsite warehouse stock 3) Their shipping discounts aren't any better than we get straight from paypal, and using the USPS service requires an Endicia account (the version they recommended to fully integrate costs an additional $19.99/mo).

I was willing to pay $199/mo and add quite a few steps to our fulfilment process to solve our warehousing and sales floor problems, but I quit the trial once we found we couldn't get what we felt were basic data reports. We will look elsewhere for a better fit solution..

This is the glue between my sales channels and my warehouse. I was impressed by the automatic shipping confirmation email that includes tracking which is sent through shopify as soon as orders are fulfilled. I didn't even have to configure that. It syncs for free with Xero so now my accounting workflows are automated, too.

Only problem I've encountered thus far is Multi-Packages using UPS for my business.

After spending THOUSANDS of dollars on employee salary integrating software for testing, buying $1,200+ in hardware (ipad,socket mobile scanner,cases,mounting bracket) this one left me without a solution for my business. I am now looking for alternatives that use the same hardware I just purchased to use instead so I didn't just waste all that money.

Had not loosing out on so much and left high and dry with a estimated solution resolved in two months...

2 out of 5...

This app could get better with age... maybe in two months :P but for the time being, not going to work for my business. Get to developing boys... UPS' API will allow you multi package shipments, I assure you! Just get it in there!

Also work on USPS native integration?

Big business' on shopify looking for solutions with multi-package shipments I assure you! Don't miss out on opportunities with these silly problems ShipHero Team!

I would give this company 5 stars if they had a better system in place for multi-package shipments with UPS that would allow me to use this expensive ipad and scanner I just purchased.