ShipHero Inventory & Shipping

I recommend ShipHero highly.

Shopify + ShipHero is how we run our business and we're delighted with both. The software has the features we need to run and scale our business.

Would give 6 stars if I could. Give ShipHero a try.

Game Changer! We looked at over 10 WMS systems for months and went through tons of training, and nothing even came close to ShipHero. We wanted to make sure with a move like this is was worth it. After finally switching over to ShipHero we quickly realized we should have done it years early. It is even better than we expected.

It is extremely user-friendly. Everything about this system just makes sense. Hiring people and showing them how to start picking, packing, and shipping takes a matter of minutes instead of days. The visibility we get with this system is amazing. I can see who is the top picker, packer, who made changes. It really has made our company so much better all around.

The support is crazy good! A special shout out to Matt Dickman ( Senior Solutions Specialist) He made the switch over from our current system painless. Even took the time to text, email, and call after the set up was complete. He kept checking in on our side to make sure things were running the correct way for weeks.

I could not be more impressed with ShipHero!

ShipHero is the best software for running an ecommerce business where you ship product. The software has a ton of flexibility. Make sure you take advantage of the onboarding calls and get help with your setup. You need to map your warehouse locations to your Shopify Locations or you'll end up with confusing stock situations. Once you get the setup done, ShipHero is killer.

We got our error rate down to 0.01% and we're faster than ever before on shipping. Receiving is lot easier to track. Returns are awesome.

The automation rules are very powerful, you can automate how you want orders handled based on dozes of criteria.

10/10 would recommend.

ShipHero is the ONLY shipping app you should consider. Our productivity has increased and we've never had a picking error! I HIGHLY recommend ShipHero.

Miguel

If you want a full system for running your e-commerce business, you found it.

ShipHero does a lot.

We do custom embroidery in bulk for schools.

We do subscription boxes.

We sell on Amazon, Walmart, eBay.

We do FBA.

We ship from multiple-warehouses.

We can sell over 1,000 units in 24 hours during our sales.

We receive orders by the 40' container with about 10,000 units coming in at a time across multiple sizes and colors which are received by several people simultaneously.

ShipHero handles all these things extremely well.

6 stars if I could.

Thank you so much for shiphero team. Used this app for three years now. No matter for order shipping or quantity update is well done. Great communication, highly recommended to all online business users.

As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option.
That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.

ShipHero to the rescue. The app has a great UI, which makes it super easy to train our employees to use the new system. Our onboarding specialist was super helpful and a blast to work with. I will say it does seem like sometimes they will push new updates and sometimes those updates can cause the app to act a little buggy. Their support is good and they normally will have a fix or solution that day. Definitly I would say for small to medium size businesses this app is awesome.

This review is primarily for the ShipHero 3PL software. Before moving to ShipHero, we were fulfilling 5K+ orders/mo very manually—no SKUs or inventory tracking, manual 3PL billing for other brands we fulfill for etc. We evaluated several 3PL solutions to help us scale fulfillment our own brands, as well as build out a new warehouse to grow our 3PL company. We finally settled on ShipHero because of the full suite 3PL software they've built rather than using separate apps for what we needed. We scored with Brett Oliveira initially, and then Mike Azimi as our onboarding specialist, and he was AMAZING to work with. The onboarding was super smooth, and we're now shipping 7K+ orders/mo for several brands from our first warehouse running ShipHero within a matter of weeks. Some specific things we really appreciate about ShipHero 3PL software: - Kits! We can create a kit SKU and assign multiple items to be picked/tracked as components in different locations in the warehouse.
- The efficiency of the picking flow through the warehouse.
- Replenishment reports for optimizing our team to restock pickable locations.
- Using Purchase Orders for receiving inventory is super streamlined, and makes it easy for our team to be efficient.
- The whole iOS/scanner implementation makes it easy to onboard new employees and make them productive immediately.
- Custom orders statuses that we can use to have pickers focus on specific 3PL brands.
- Order automation rules for adding SKUs to orders based on the product SKUs (e.g. adding ring box SKUs to ring orders, necklace pouches to necklace orders, etc.)
- 3PL billing! We haven’t even scratched the surface yet of all the detailed levels of billing you can apply to your 3PL customers - per pick, n+ picks, bins used in the warehouse, cubic storage used, etc. GREAT STUFF!
- There’s bound to be more things here as we explore the software further. The big selling point is that they use their own software in their own warehouses which means they dogwood their own features before providing them to us 3PL software customers. Before we started with ShipHero we visited their Allentown warehouse and got a ton of ideas for how to implement our warehouse layout and workflows. We still have yet to nerd out on Xbox Kinect for our packing stations, but they even have a KB article when we have some time :) We’d definitely recommend ShipHero if you’re looking to scale your 3PL company and want a SAAS solution from a growing company that is continually building features that help you grow with them.

ShipHero has been a great partner for consolidating our inventory and order management across 100+ Shopify stores.

When looking for a partner, we went through a stringent vetting process of over a dozen vendors in the space. ShipHero's technology, UI, and customer support set them apart.

We look forward to continuing to work with them for years to come.