전체 평점
4.7
평점 수준당 개수
  • 평점의 89%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 3%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2015년 1월 10일

We've tried about a half a dozen different systems and have to say that ShipHero is the best out there! Not only is the system a head above the rest, but the support they offer is simply unbeatable. If I could leave 10 stars I would.

We've even become more profitable because of the error prevention system that they have in place. Simply outstanding and highly recommended!

Sports Giveaways
미국
앱 사용 기간 23일
2016년 2월 17일

Seems to work well with my fulfillment center. Friendly & helpful customer service too!

Tshirtbonus
미국
앱 사용 기간 1년 초과
2019년 1월 31일

If you want a inventory program that randomly doesn't update your shopify inventory correctly then this is perfect! It also enable you to randomly sell sizes that you do not have in stock ... a great tool for destroying your customer loyalty and retention!

EMMA GO SHOES
덴마크
앱 사용 기간 대략 1년
답글 ShipHero개 2019년 3월 7일

Hello Martin! Definitely got off to a confusing start that was not up to our standards either, we're sorry you had the store connection issue. After having worked with you to get your issue resolved and your operations running we see you're in a better place - hooray! Now you've been with us for a few months, let us know if there's anything else we can help with.

2014년 7월 2일

Love the App...thx for all the help Aaron

Fashion Nova
미국
앱 사용 기간 13일
2019년 6월 17일에 편집됨

Although we chose to not integrated ShipHero for the particular store we were trying it on, because it was more advanced and feature-rich than we needed at this time, the platform and it's abilities are outstanding. Even more so, the team and support at ShipHero - especially Matt - was worth the 5-star review itself. Their scheduling and onboarding process was very thorough and detailed. The support we received was very good especially for the asking price. I am sure as this store scales ShipHero will likely be integrated at some point, but for now, it's a bit overkill for us.

Envoyer Fine Wines
미국
앱 사용 기간 12일
2019년 2월 1일

The app is great most of the time it works as it should but when the problems/bugs comes be prepared for even 2 weeks waiting time to get that fixed. Shiphero did have chat support, then they shut it down. Now they have form to fill.... When you get a reply to your message you noticed that even you know more about Shiphero that this first Customer Support assistant. There are lots of guys who know how to fix the problems but you have to first tackle the Shiphero first shield and it takes time.

I just see that this big and expensive app should have rapid customer service because when something bad happens its slows your business or even shut it down and who can worth that? Nobody.

App works 85% time without problems and I recommend you buy if you have the skills to solve the problems without any help from Shiphero.

App 3.8 / 5
Customer Support 1/5

Dick Johnson
핀란드
앱 사용 기간 11개월
답글 ShipHero개 2019년 3월 7일

Sincerely appreciate your feedback. Great we are helping you with our product, not so great our support missed the mark. We are adding more support team members and as our team continues to grow, will be introducing both chat and phone support.

2019년 8월 16일

Sadly we had the worst 6 months ever using this app, The support gave terrible advice, we had to figure out most things on our own, had constant problems and had to manage a huge mess while deleting them from our software to integrate a new system. It was pretty stressful.

HappierToGive
미국
앱 사용 기간 10개월
답글 ShipHero개 2019년 8월 16일

This is extremely sad to hear. I personally (Nicholas) had reached out and chatted with Taylor on a couple of the setup issues which were related to billing setup (there was a bug we needed to resolve) along with some settings that were incorrectly configured. As a team that sees a reflection of our work through our customers, a 1-star review is hard to take as we typically get it right. We're sorry we were not the solution for you.

2018년 12월 8일

We use ShipHero to run our operation. We have several shopify stores and sell on Amazon, eBay and Walmart. We peak at a bit over 1,000 orders a day.
ShipHero is the most sophisticated software for running an ecommerce business. ShipHero syncs inventory automatically and works great. ShipHero allows us to ship quickly and accurately. We use the mobile apps and web app for shipping.
The system is fast, reliable and has a ton of complex functionality.
If you're running an ecommerce business with scale (say over $5million in annual revenue), there is no better solution that ShipHero.

kitsunebjj
미국
앱 사용 기간 10일
답글 ShipHero개 2019년 3월 8일

"Sophisticated" - so fancy. Thank you for your feedback! Happy to see you're kicking arse KitsuneBJJ. Let us know if you need anything.

2019년 4월 9일

I reached out to shiphero to request a new field in the Automation Rules, to allow us to have a start and stop time and date for offering our customers a free gift with purchase. After contacting a few apps, shiphero was the only one that offered a solution. Now we don't have to manually set this rule!

The Mint Julep Boutique
미국
앱 사용 기간 9개월
답글 ShipHero개 2019년 4월 9일

Yes! Absolutely happy that addition to the automation options helped - we have a lot more improvements coming which we think you will love. Thank you for the review :)

2018년 11월 21일

It's a good app when it's working.
Let me tell you about my experience.
The quantity of the product is not sinkable with my store.
Allocated is not working properly and cannot be used.
Unable to identify warehouse.
If you don't believe me, please email me.
I'll share my screenshot.
dlaeogusqkqh@naver.com

storets.com
미국
앱 사용 기간 6개월
답글 ShipHero개 2019년 3월 7일

Hey there! I'm Nicholas and I'm the coFounder of ShipHero and want to make sure you're good. Hopefully our support team solved the issues you had with your setup as I'm seeing you're shipping successfully, several months after your review. Feel free to message me nicholas[at]shiphero[dot]com if you need anything.