ShipHero Inventory & Shipping

Its always been a great support and awesome platform since the time we started using ShipHero. Trust me i have been working on every inventory management tool, and i had a great deal of issues with sync of channels to the platform, with almost every tool. I have been using ShipHero from last 3 years for now, sync is quick, it just takes seconds to sync with shopify orders or inventory. And it works great with Amazon and eBay too. There are other platforms too like Magento, Woo commerce and Big Commerce, it works great with them too. Interface is really easy, informative, robust and works with iOS devices, that's really great.Reporting tools are also very handy.
Coming to support part, support team is really helpful, they understands the problem and fixes it promptly. Never faced a issue with regards to support.

All over its a Hero product of all. Great product.

Amazing App! Amazing support! This is by far the most efficient shiping and inventory option we have found. Love that you can run from Ipad intergrate barcode scanners for picking. Picking, packing and shipping orders is fast and efficient. It is not uncomon for us to pick, pack and ship orders in less then Three Minutes with the Shiphero System. Maintaining stocking levels, multiple vendors for same SKU, Kits etc are all a breeze.
Ship Hero also has the most responsive tech suport I've ever seen, a model that other vendors should learn from. With over a year of using ShipHerro, I can honestly say it's the most important app we have added to Shopify.

ShipHero staff work together as a team to make my third party vendor integration seamless and functional in a matter of couple of days.
My third party vendor was not willing to spend time and effort to integrate with ShipHero due to their "budget". But ShipHero know how to make it happen quick. THis proves that ShipHero knows their customers' needs and third party vendors' databse well. If I were third party vendors, I would spend time and effort to make the integration happen quickly because it will help you and your customers - BUSINESS +CUSTOMERS SERVICE

ShipHero helped us improving lots of processes in the warehouse - fulfilling orders quickly and accurately, shipping fast, printing labels and creating reports.
highly recommended!

We have been using Shiphero from circa summer 2017. When we first stumbled upon their app inside of Shopify App Store, our first thought was "finally, an app that promises to address all our everyday problems" with regards to stock syncing and general warehouse management. For the most part this is how it has gone down, and quite honestly, any persisting issues we might be having are due to our delay to adapt to a different workflow.

Our biggest issue before Shiphero was that of syncing our warehouse stock to three, yes three! shopify stores, all selling the same products but each targeting a different market in terms of geolocation and currency. Prior to Shiphero, we had been experiencing major problems with this task alone. Some apps were master of stock only, but then did not have the capacity to sync the full volume of our products. Others were also master of price, but masters of price did not master their slaves sufficiently and other similar problems. Then Shiphero came into play and off went most of those problems. Please note that Shiphero is only master of stock! Master of price was addressed in a different way. To top it off, we are now syncing two warehouses, each hosting around 100.000 variants to three Shopify stores trouble free. The only "problem" we are having in this schema is that the inventory is slow when fetching all those data from Canada (we are located in Greece - more on that later). So if you are looking for an app to do just that, there's no need to read below. Stop here. Install the app, put a smile on your face, and move on with your life and business.

If you need more than just syncing your stock to one, two, three, or more stores, then Shiphero is probably the app you are looking for too. For that job alone it is much cheaper and much more efficient than any other Shopify app out there which we had the bad luck to use. Besides the online dashboard they are also offering an iPod/iPhone app and an iPad app which is promising to do your pickers' and packers' everyday life easier, more productive and more efficient. As much as we wish there was an Android alternative as well, for iDevices are far more costly and not everybody has one, however that comes down to ones adjustability. If you are thinking of using Shiphero read the rest of this paragraph carefully! You will have to purchase the hardware they are suggesting you purchase. All alternatives simply won't work - believe me we tried many! It seems like a matter of bluetooth connection protocols. Standard connection via bluetooth is HID and this replaces your keyboard, which is not what you want. Socket scanners are pricy, but totally worth their money in the long run. They can use a different protocol which appends the scanner to the input methods, the battery lasts forever on a single charge, it's light and quite responsive and you are not expected to have any problems in everyday use with rare exceptions.

When it comes to picking, you will have to create a bin system so that you can assign products to bins and let Shiphero know of all this information. Creating bins, and pairing products to bins in as large a warehouse as ours was A LOT of work, but totally worth it at the end of the day! To put it in plain words, after you've gone through all of that you will be able to give an iPod/iPhone/iPad and a Socket scanner to any arbitary individual (preferably choose one with no prior warehouse working experience), instruct them what is the logic your warehouse is set up and they will be able to go fetch products from your warehouse in minutes! We had to come up with a bin system of our own, to better suit our warehouse, which spans a total of four floors.

Shiphero's workflow is the following: A picker with an iDevice and a barcode scanner sets off towards the warehouse with a cart. The cart is host to a number of totes. One tote is a container of an individual order's products. The picker goes to the warehouse, uses the app to locate an item's exact location, picks and scans the item (heads up: items should have barcodes on them too!), is told what tote to put the item into, places the item and moves on towards the next tote. The picker continues like this and at the end of the picking procedure they will have completed picking an equal number of orders to the number of totes. They are then bringing their cart to an available packer, leave their cart and take the next available cart (with new, empty totes) and set off again. Then the packer can check the items of every tote, can pack the order, can use a scale to weigh the package, can print an invoice from within Shiphero, can also print a shipping voucher from within the app and have an order ready to ship, all this from within the app itself. Amazing!

Now, I used the phrase "the packer can + verb" because, although Shiphero can do all of that, however we are not using all those features ourselves. The reason why we don't is a mixture of not wanting/needing to and not being available to yet. Allow me to explain. Our store, like mentioned above, is located in Greece. Shiphero does not support out of the box connection to any of the most popular local shipping companies in our country and they aren't to blame for that - it makes sense why they don't. Since we already had set up a stand alone software (custom made) for that job before Shiphero, we did not justify the cost and effort of creating a new one, but instead kept on using that alongside Shiphero, and it is working just fine as it is! We are using neither their scale options, nor their invoice printing or shipping voucher printing. We are a very happy Shiphero users team and very satisfied at the value for money ratio!

And now comes the time for the most important part when dealing with external apps. And that is none other than software support! How could I express myself in a way that would suffice to explain how great their support is?! Nicholas, Martin, Yosef, Aaron, Adam, Belen, Amanda, Patti (guys and gals please forgive me if I have forgotten somebody) can be proud of their patience, and customer service skills. Rarely have I needed to contact an app's support department as often as I have done with Shiphero (especially during setting up everything for the first time), and even rarer have I enjoyed such a welcoming response each and every time! To better explain how great their support is, please consider yourselves, how often do you receive emails from an external app's support when you have not contacted them for an extended period of time, only to be asked if you have been experiencing any problems with their app lately, if you have any concerns of suggestions for further improving their produt, and all of that without their promoting any other products of theirs after their expressing their "interest"? Our only "we-wish-for" of ours would be, we wish they offered 24/7 support sooner than not, since their being located in New York and our being located in Greece, sometimes renders communication slower than desired.

So, if you've read this far, you might be asking yourselves "This app sounds like perfect! Is it so good, or is it too good to be true?". In a nutshell, it is pretty good, but, like all things, it is not perfect. If you value a very good product, rich on features, bundled with an awesome support, and are willing to pay little extra for that, then look no further!!!

Konstantinos Sakkas - brands4all.myshopify.com

We switched over to Shiphero from Shipstation in March of '17 and we couldn't be happier. We switched over initially because we needed our pickers to have the ability to scan products - we had lots of issues with shipping the right item wrong size previously. After the adjustment period when people are learning the software and forcing it to do things it is attempting to stop, everything runs smoothly. It integrates seamlessly with Shopify which has been fantastic, one thing we wished there was Quickbooks integration but we've found a decent piece of software called Softcookies to handle this. The Shiphero staff has been quite professional and expedient when answering questions or fixing any problems we've come across and have made the transition and continued use of Shiphero to be nothing short of wonderful!

We chose ShipHero because we needed an end-to-end solution for managing inventory, all in one place, that could sync with Shopify and also with our own custom stack (through the API). Another requirement we had, is our shipping labels needed to be on the bottom of our invoices, this is not a normal offering of ShipHero, but they offered to implement a custom solution for us which was a lifesaver. The iPad and scanning solution has been great for our warehouse to manage orders and inventory and ensure integrity. Their development team has also worked around the clock for us to implement crucial bug fixes and feature enhancements. If you plan on selling 1000's of units and scaling beyond this is definitely a solution I would recommend.

-Adam Ayers, VP Engineering @ Five Four Group

Shiphero is a valuable piece of software that is cost effective and flexible. It out performs its competitors that are in the same price tier in almost every category. Additionally, the Shiphero team is great to work with and cares a lot about the product and customer experience.

Shiphero goes above and beyond to work with the Shinesty team, even after hours, to ensure that our fulfillment system is always running at 100%. Definitely some of the best customer support I've ever experienced.

Phenomenal! Allowed us to manage and fulfill all of the orders for our KickStarter campaign with ease!

ShipHero team is very responsive and helpful with setting up the product. The live inventory sync between the warehouse and our Shopify sites is awesome! It nearly eliminates our out of stock orders. Also, being able to see the status of each order in real time is great. Highly recommend.