ShipHero Inventory & Shipping

ShipHero has been a real blessing to our operation and has proven itself to be a real solution to a number of time-consuming issues we've had.

The fundamentals of our warehousing process are:
-picking orders from about 100 SKUs
-determining the most efficient shipping method
-packaging the order

ShipHero was likely not designed for our particular needs, but we found it to be highly adaptable and the customer service was truly top notch. We realized just the other day that it was the first day since we had implemented ShipHero that we had not been in contact with their engineers at some point. This level of customer service is what makes a SaaS product great.

Don't misunderstand this statement: features of ShipHero were behaving exactly as intended. We simply had fairly technical questions about how to adapt ShipHero to our needs and the staff were more than happy to help.

I even had one incident where our company was ready to pay ShipHero engineers to develop a custom modification for us. I had a nice screenshare with Aaron Rubin where he pointed out, in an extremely polite and helpful way, that ShipHero was already solving our issue and no development would be needed.

When I first started looking at developing inventory and restocking strategies for our company, I noted the difficulty in tracking changes in inventory due to our 5 different sales channels. ShipHero immediately resolved this issue by giving us the ability to process fulfillment (and thus inventory) for all of our sales channels.

It helped us wrangle out-of-control international shipping losses before they became a serious issue for our finances.

It increased our fulfillment accuracy to the theoretical maximum level (100% accuracy on the human side) by supporting barcode scans and simplifying the flow of decisions for our shipping employees.

ShipHero was designed with Lean best practices in mind. We now have a shipping process that features a very high work content, with tons of data available in the reports to help us with continuous improvement projects.

We are able to fully train shipping employees in around 2 hours now.

As an E-Commerce business analyst who is obsessed with data-driven business decisions and the tenets of Lean, I wholeheartedly recommend ShipHero!

ShipHero is the answer to all your inefficiencies in your warehouse!

Are you looking for a complete, "out of the box", Warehouse Management System (WMS) to improve your business?

Do you want to enable LIVE inventory quantities that are pushed to your sales platform, organize your warehouse inventory with product locations, improve picking/shipping speed and accuracy, lower shipping costs, have the ability to cycle count inventory on a regular basis without closing your store, create purchase orders and receive inventory with the click of a button, and continuously track warehouse performance and metrics in real time?? ShipHero can do all this and MORE!

Our business was growing at such a rate that we could barely keep up with the volume of orders each day. We were in need of a system that was much more efficient and accurate compared to the current system we were using, which was basically "Stone Age" technology. We needed a system that controlled our inventory across our various sales channels, IN REAL TIME, to prevent running out of stock, causing customer back orders. We wanted a system to seamlessly purchase products from our manufacturers, receive them into our warehouse inventory, and make them available for sale on our channels. Picking and shipping orders with paper invoices, one at a time, was just not efficient any more. Trying to determine the cheapest and fastest shipping carrier ourselves was slowing our throughput with shipping. We were tired of manually taking metrics and entering them in an excel sheet to create reports on our progress within the warehouse. The list when on, and on, and on...

Once we found ShipHero, it was game on! It seemed as though every thing we needed to improve upon to grow our business, ShipHero had an answer for. The ShipHero Support staff was instrumental in assisting in the implantation of their system. They stayed in constant communication every time we had questions about how to use or implement the system until we had a solution. With a very useful support web page, YouTube videos, LIVE webchat, and the rest of their solutions support team, setting up ShipHero was not that hard at all.

In a little over 6 weeks, our warehouse went from the stone age to the 21st century and we couldn't be happier! The warehouse used to be a focal point of our attention, now that we have ShipHero in place, we can focus our entire attention on continuing to grow our business!

I've used several shipping softwares and none of them have had as many features and customization as ShipHero. While we do run into some glitches here and there, it's because they are constantly working to improve the software. They are quick to resolve any issues and really listen to feature requests. The connection to Shopify is incredibly quick and accurate. This software has vastly improved our inventory management and fulfillment. The care that went into our onboarding process can't be beat. Our onboarding specialist made sure we were able to transition our processes as seamlessly as possible and helped tailor the system to our shipping requirements. Thank you Mike & ShipHero!

Shiphero has been an integral part of our operations. From tracking inventory to fulfilling complex orders, this tool has been nothing short of perfect. Best customer service in the industry too.

Shiphero has been one of the best decisions for our logistics. We have been able to handle more order volume efficiently and more precisely. It has even allowed us to expand our warehouse operations. The platform is easy to understand and use. Support has also been amazing and has sponsored special requirements for our business model.

Our experience with Shiphero has been awesome! PROS
- Incredibly efficient pick/pack/ship. We have almost doubled our efficiency in the warehouse.
- Accurately pushes inventory levels to many sales channels
- Customer support is responsive and actually cares
- Easy to use kitting/bundling
- Automated shipping rate shopping CONS
- Steeper learning curve than some software
- Initial setup takes time to do correctly - Minimal reporting analytics

ShipHero is great! It is our first WMS and a good fit for a growing e-commerce operation. We transitioned from a paper pick ticket process to barcodes and scanners and ShipHero pretty much does everything we need it to do. Onboarding was very helpful. Danielle stuck with us and answered all of our questions. Post-onboarding support has been great as well. They actually add features that we request! We needed a custom report through their API and their developers made it happen for us! Their ecosystem is a little jumbled between multiple apps and web-based platforms. It can be hard to know where to find certain settings and there are multiple exports/imports for different product details. Hopefully this will be streamlined in future updates.
Consistent weekly upgrades and bug fixes are great. The software seems to be getting better all the time.

If you are looking to fulfill every last need you can think of --- shipping, accurate barcoding with inventory control, returns (THAT UPDATE AND HOLD YOUR INVENTORY--- EEEK), you name it... THIS IS THE program to get.

I have spent MONTHS trying to swing between programs that would give me workarounds to provide simply everything shiphero provides. I cannot go on and on about this company and program enough. Martin and Nicholas are CONSTANTLY working and helping me WHENEVER I need. They go above and beyond, they work out small quirks, help me understand things that I don't quite get, they help me process solve to most efficiently utilize their products to help my business grow and run smoothly. They have a HUGE database of help pages as well that cover nearly every question you can think of.

It's truly the entire package for e-commerce operations to run like they SHOULD. Accurately, speedy and everything connected in ONE location with Shopify. They just GET IT. You aren't talking to bland, vanilla developers who have no idea how things should flow or work in actuality. They GET it. Things make SENSE.

Not only are they extremely responsive, kind and intuitive....they're a riot! They actually have PERSONALITY. Especially that crazy British mess, Nicholas. The entire thing is just an absolute breath of fresh air. I am THRILLED to have this program and work with this company. I simply do not have enough words or time to fully explain the benefits and issues it's solved for my business and employees. We're about to take OFF and expand into a large warehouse. With their help, this transition will be FLAWLESS. As mentioned, I don't have enough good things to say about them. I really don't. There's literally NOTHING that they do not have that I absolutely wish it could. It's the MAC DADDY and I can tell you, if you stick with it, this program and team will make it worth it.

To be 100% genuine here, I think the only thing worth even mentioning that is a bit of an issue is the $99 user fee. When I am hiring part-time help to help pick and pack (literally nothing else) - that is just too expensive. That increases costs a lot and no matter how I slice it and try to make it more economically feasible, I can't quite validate that expense per user. I feel there should be an alternative - such as a part-time user login (that you can track on different days etc).

For example, I have college students that work 2-3 days a week. They are here at different times. But, they work no more than 10 hours a week each. I do not feel that they should have two separate logins. Not everyone in a warehouse works full time.

Otherwise, again --- this is the best program for 8456845 reasons. Truly.

The best decision I've made is moving to ShipHero. The app is amazing, the integration with Shopify is perfect. Order import is practically instantaneous. ShipHero has replaced my previous inventory, picking/packing, and shipping softwares and works better than any of them ever did. This app works like you think every app should work. It does its job and it's fast. The most amazing thing has been the customer service. So quick and helpful, they've been a dream to work with. I wish I'd switched sooner.

I brag about shiphero to everyone! Id highly reccomend it to anyone looking for a really smooth shipping process! The customer service is unlike any other company, they are so responsive and helpful, I feel like they are my good friends because I speak to them like everyday.