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As other reviewers mentioned, if you have a store with a lot of items, multiple warehouses and, in general, if you require a more complex solution than just pack and ship, ShipHero is a great option.
That's not to say they are extremely easy to use or install. All the features they offer results in a certain complexity and a relatively steep learning curve in getting used with the app. Also, dealing with their support requires patience and grit.
We aim to solve complex with aplomb. Thank you for your feedback, we're grateful to help you do awesome :) We're working hard to constantly improve, add more features, make more tutorial videos (that aren't boring) as well as grow support. We appreciate you as one of our brilliant customers.
Cheers!
I recommend ShipHero highly.
Shopify + ShipHero is how we run our business and we're delighted with both. The software has the features we need to run and scale our business.
Would give 6 stars if I could. Give ShipHero a try.
Amazing app, not the easiest to set up but if your tech-savvy and are willing to spend some time diving in this software is amazing. ONLY issue si have that really bugs me is the support is trash, emails only and takes 24 hours to get help when sometimes i need assistance on something immediately, figure you have customers paying 1k a month or more and they only have emails? Also the reps don't even read your questions properly but just answer what they assume your asking and this results in them answering something you didn't ask, thus more wasted support time for a solution.
We have 2 stores and We sell on Amazon too. We needed an inventory management solution. Shiphero has simplified our workflow. Shiphero is more powerful with an iPad and bluetooth scanner. We don't need paper invoice or packing slip any more.
Okay system - Not the best because that it has to many small errors. The support is crazy bad. Long delay on reply to my mails and sometime we don't get any feedback on our e-mails.
Hallo Mads, sorry to hear and read your 1 star review.
I reviewed your support requests and see our team has been responsive, multiple members of the team are familiar with you as they've worked with you. I see you are frustrated with a feature request we're unable to fulfill and that you're looking for another solution because of that. Please reach out to me directly so we can chat - nicholas@shiphero.com
Our business ships thousands of items each week and sells thousands of SKUs. We do: -Presales
-Donations
-B2B transfers
-Identify 1st orders and add notes to them (and much more customer delight)
-Change carrier service based on customers location
-Integrated with Flavorcloud international shipping
-Integrated with their 3PL service Shiphero can do it all and their team is extremely helpful in leading my team to confidence on their platform. Ultimately Shiphero is a complex and powerful tool that should not be underestimated. With Shiphero we focus on "How to do X?", rather than "Is X possible?", bc more often than not: Yes with Shiphero it is possible. Additional note: Their UI is polished to make the basics shine. My single quip is that they do not allow for "OR" "AND" in order searches
We have used Shiphero for a long time. Lately, we have not been impressed with the level of customer service they offer. Many features will come out unfinished and basic functionality can be buggy.
Hello,
Thank you for leaving your feedback. We're sorry that you have had a less than optimal experience lately - it is never our intention to fall short when it comes meeting and exceeding our clients' expectations. Please feel free to reach out to our Client Support team if they can be of any assistance. Thank you again!
Fantastic app. Is helping us break down the barriers when it comes to scaling an eCommerce business. Their Bulk shipping feature is a necessity for brands scaling around a hero product. Onboarding is incredibly easy and painless, our representative, Mike Azimi was a pleasure to work with and maybe one of the fastest communicators via email I've met.
Thank you so much for your review! We're so glad you're happy with ShipHero and that the Bulk Shipping feature is working so well. We look forward to our continued partnership!
If you want a full system for running your e-commerce business, you found it.
ShipHero does a lot.
We do custom embroidery in bulk for schools.
We do subscription boxes.
We sell on Amazon, Walmart, eBay.
We do FBA.
We ship from multiple-warehouses.
We can sell over 1,000 units in 24 hours during our sales.
We receive orders by the 40' container with about 10,000 units coming in at a time across multiple sizes and colors which are received by several people simultaneously.
ShipHero handles all these things extremely well.
6 stars if I could.
Game Changer! We looked at over 10 WMS systems for months and went through tons of training, and nothing even came close to ShipHero. We wanted to make sure with a move like this is was worth it. After finally switching over to ShipHero we quickly realized we should have done it years early. It is even better than we expected.
It is extremely user-friendly. Everything about this system just makes sense. Hiring people and showing them how to start picking, packing, and shipping takes a matter of minutes instead of days. The visibility we get with this system is amazing. I can see who is the top picker, packer, who made changes. It really has made our company so much better all around.
The support is crazy good! A special shout out to Matt Dickman ( Senior Solutions Specialist) He made the switch over from our current system painless. Even took the time to text, email, and call after the set up was complete. He kept checking in on our side to make sure things were running the correct way for weeks.
I could not be more impressed with ShipHero!