ShipHero Inventory & Shipping

ShipHero has been an integral service in supporting our brand to bring shipping back in-house. The onboarding process was straightforward and helpful. Our representative Mike Azimi is an incredible person with wonderful energy, and he guided us through the process and answered the many questions that we had. We also had the opportunity to meet Mike for an in-person training where he helped our team get up and running with the entire shipping process. After just a few weeks navigating inventory counts and bulk uploads, we’re seeing huge benefits from ShipHero and we’re on-track with our shipments processing smoothly. Big thanks to Mike and the ShipHero team for all the amazing support!

After over a year of searching and researching to find a robust, 2.0, inventory software management tool with 3PL features I had a friend recommend Shiphero. After a brief intro call I was intrigued, after the full demo I was blown away. Now, 1 month into our full integration and the software does what it says and more.

There is a level of thoughtfulness and organization that has gone into building Shiphero for the modern e-commerce business. From the sell ahead feature to the automation of shipping methods to every single field and feature. Shiphero allows us to create the rules that will help us continue to run an efficient warehouse without hindering our Sales and Marketing efforts.

Like any robust software there are nuances and tricks one must learn, but with patience and time even these nuances were well thought out and exist for a reason.

I also wanted to acknowledge the amazing support staff. Our account rep Matt has gone above and beyond on multiple occasions to help us as we learn the system. The customer service is hands down the most impressive I have ever experienced.

I am very happy and I have already recommended Shiphero to several of my friends in e-commerce.

5 stars is well deserved.

Switching warehouse management systems is a scary proposition. Especially when you have millions in the warehouse and are going right into the busiest season. After about 6 weeks we went from signing a contract to being live. And now after only 3 weeks on the platform we are already saving time and money.

We are very happy with our transition to Shiphero from Shipstation. Our onboarding contact was very helpful and the go-live process is communicated with clear expectations. Shiphero has improved our warehouse speed and efficiency. BFCM went a lot more smoothly this year. Only downside so far is the lack of customer support after onboarding. We are on the "essential" that plan doesn't include an account specialist. Customer support isn't extremely helpful and the form to submit a ticket through our dashboard doesn't work.

ShipHero has literally changed our business as a full-service 3PL (GrowthJet.com). The software is incredibly intuitive to use, the iPad app for picking has reduced our labor workload significantly, and there's even a surprisingly large amount of data/analytics you can get out of it. I can't recommend ShipHero enough to anyone looking for fulfillment software. Matt and Danielle at ShipHero have been incredibly responsive and helpful with troubleshooting. Thanks again!!

These guys have exceed my expectation. If your a small business and manage any type of warehouse; ignore the monthly fee (if that is was is holding you back). You will make it up in time saved and lack of headaches.

When we moved away from our 3PL the first thing we looked for was a software that can manage inventory and also had printer and scanning capabilities, reporting and so much more.

The ShipHero team literally flew out to Toronto to meet us and train us live. I've never seen an app company go above and beyond like that. Super impressed and highly recommend.

ShipHero is the best shipping software to manage your warehouse, hands down. We reviewed a bunch, and these guys personally onboarded us with calls every single day until our entire team was fully trained.

Absolutely love the software and the team!

ShipHero has been an excellent next step for us as our company rapidly grows. Most notably, the customer service they provide is top-notch. Brett Oliveira, Mike Azimi, and Cathy Galvis all were fast to respond and incredibly helpful throughout the whole process. Migrating to this app was a big task and they made it easy and painless! Even after just a few weeks, we're already starting to see huge benefits from using ShipHero and are looking forward to growing even more with ShipHero's help!

Late December I contact 3 warehouse manager software Ship Hero, SKU Vault, and Finale Inventory. I spent 15 hours meeting with the 3 companies and meeting with 2 3PL one worked with Ship Hero the other with Sku Vault. By far Ship Hero is the best option for Shopify merchants. It's almost like it was build for it. We had to leave the 3PL that we were using within weeks and setup a 4000sq. warehouse. Reasons for leaving:
1. 3PL had 1.5%-3% order error in peak months. 2. picker and packer were not efficient.
3. Inventory was never correct.
4. Shipping Amazon orders took too long
5. No API integration with Shopify Plus. The solution: Ship Hero
1. Error margin 0.01%
2. picker and packer positions cut in half
3. inventory is accurate 99%
4. Integration with Amazon
5. Ship Hero and Shopify Plus connect in minutes. If it wasn't for Ship Hero and Yosef Haas we wouldn't have been able to setup a warehouse in weeks. They advised us in all purchases from Racks to Scanners.
During the learning phase (3 weeks) we meet with Ship Hero almost everyday. Onboarding team is extremely knowledgable and responsive. They don't let you struggle through setup mode which is already hard as it is. I couldn't be any happier or more satisfied with their software. Thanks Yosef PS. If Ship Hero didn't exist I would never want to own a warehouse.