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The app is great most of the time it works as it should but when the problems/bugs comes be prepared for even 2 weeks waiting time to get that fixed. Shiphero did have chat support, then they shut it down. Now they have form to fill.... When you get a reply to your message you noticed that even you know more about Shiphero that this first Customer Support assistant. There are lots of guys who ...
Sincerely appreciate your feedback. Great we are helping you with our product, not so great our support missed the mark. We are adding more support team members and as our ...
Amazing app, not the easiest to set up but if your tech-savvy and are willing to spend some time diving in this software is amazing. ONLY issue si have that really bugs me is the support is trash, emails only and takes 24 hours to get help when sometimes i need assistance on something immediately, figure you have customers paying 1k a month or more and they only have emails? Also the reps don't ...
I originally wrote this review under the wrong app. Wanted to put it in the correct place. Overall we have been relatively disappointed with this product. It is extremely powerful but is missing basic functionality that can make it or break it for your company depending on your business model. We operate with a lot of backorders, when stock comes in and is processed in for receipt, we need our ...
Sir Michael - tough write up, but appreciate the honesty.
We have addressed this issue and changed our allocation algorithm to allocate oldest order first unless you ...
Had high hopes for this solution. The team is extremely responsive to questions, and setup was generally quick and easy (a few glitches we had to investigate and resolved with fresh data uploads). Unfortunately, we found three dealbreakers for us so we won't continue past the 14 day free trial. 1) The app to take inventory is really clunky, requires way too many steps to scan a barcode, change ...