Overall rating Based on 107 reviews
The support at ShipHero has been great and they respond quickly to questions that we have as we get settled in!
Great shipping and inventory app. It decentralizes the shipping process while keeping track of inventory and pick and pack performance. It has some neat features.
Stargaze Jewelry 2
This is by far the best inventory control system out there, Id be more than happy to be a reference for this app!
Great program! Team is very responsive and having them available on live chat is great!
We previously used ShipHero with Magento EE, but recently moved to Shopify Plus. We are now managing several Shopify Plus stores with ShipHero and it works like a dream.
Some of the best things about ShipHero are:
- iPad based, no more paper everywhere.
- Full control with bin locations and overstock.
- Fast and accurate picking process. We use carts where we pick into several totes for each picking session, and barcodes are used to verify.
- Fast packing process with another round of verification by scanning barcodes or confirming manually.
- Cycle counting.
- Statistics that greatly help when creating purchase orders. You can set re-order levels and amounts, saving you an incredible amount of time. ShipHero tells you how much you sold in the last 7/30/60/90/180/365 days.
- Lots of useful reports that seems to get better all the time.
- Amazing support!
If you ship anything above 50 orders per day and/or have lots of SKUs with the need for bin and overstock bin locations, the monthly cost is definitely worth it! Using this vs the standard Shopify shipping workflow is like day and night. We had another WMS before ShipHero aimed at larger retailers, so we have tried others, but we are getting faster and more efficient packing and picking with ShipHero.
Conclusion: Highly recommended!
Three Bird Nest
If you're looking for a solution that accurately keeps your inventory, allows fast order processing, makes shipping a seamless process you're looking at the right partner. At www.ThreeBirdNest.com we are a growing online boutique and sell women's fashion apparel and accessories. We were utilizing several different solutions which created many points for errors and lag times on order processing.
Since we have moved over to Ship Hero we ship orders same day, have accurate inventory counts, every item has a location and it's an EASY to use system.
The team is amazing to work with, great support especially in the on boarding process which for us was a lot since we were moving over several different programs into one.
There is way less manual work involved in order processing and we have one place to check for shipments, inventory, processing and orders. Couldn't be happier to give them 5 stars. It really has been a business MUST have for us!
Youfoodz Development Site
We have a very unique business and have explored options that would cost us hundreds of thousands of dollars. But the amazing team at Ship Hero helped us tweak a couple of things and we now have a picking & packing solution that is faster than any machine solution we've been presented and it's completely scalable with our rapid growth. On top of that we're probably only using 30% of the true capability! I would highly recommend Ship Hero to any business needing stock, inventory or shipping management!
I brag about shiphero to everyone! Id highly reccomend it to anyone looking for a really smooth shipping process! The customer service is unlike any other company, they are so responsive and helpful, I feel like they are my good friends because I speak to them like everyday.
ShipHero has been a real blessing to our operation and has proven itself to be a real solution to a number of time-consuming issues we've had.
The fundamentals of our warehousing process are:
-picking orders from about 100 SKUs
-determining the most efficient shipping method
-packaging the order
ShipHero was likely not designed for our particular needs, but we found it to be highly adaptable and the customer service was truly top notch. We realized just the other day that it was the first day since we had implemented ShipHero that we had not been in contact with their engineers at some point. This level of customer service is what makes a SaaS product great.
Don't misunderstand this statement: features of ShipHero were behaving exactly as intended. We simply had fairly technical questions about how to adapt ShipHero to our needs and the staff were more than happy to help.
I even had one incident where our company was ready to pay ShipHero engineers to develop a custom modification for us. I had a nice screenshare with Aaron Rubin where he pointed out, in an extremely polite and helpful way, that ShipHero was already solving our issue and no development would be needed.
When I first started looking at developing inventory and restocking strategies for our company, I noted the difficulty in tracking changes in inventory due to our 5 different sales channels. ShipHero immediately resolved this issue by giving us the ability to process fulfillment (and thus inventory) for all of our sales channels.
It helped us wrangle out-of-control international shipping losses before they became a serious issue for our finances.
It increased our fulfillment accuracy to the theoretical maximum level (100% accuracy on the human side) by supporting barcode scans and simplifying the flow of decisions for our shipping employees.
ShipHero was designed with Lean best practices in mind. We now have a shipping process that features a very high work content, with tons of data available in the reports to help us with continuous improvement projects.
We are able to fully train shipping employees in around 2 hours now.
As an E-Commerce business analyst who is obsessed with data-driven business decisions and the tenets of Lean, I wholeheartedly recommend ShipHero!
We own our own store in addition to owning a 3PL that ships for other e-retailers. Moving to ShipHero has been one of the easiest and most pleasant experiences we've had in our years of existence.
Previously we had to manage inventory with one app and then ship with another. This meant we had to develop a lot of processes for returns, shipping, and inventory that jumped from platform to platform. Now we're able to handle it all in one place which as created so many efficiencies for our team.
Above all, their team is incredibly responsive to any issues that come up and they're very accommodating to features and requests that we've had. I really can't recommend them enough.