Amazing app, not the easiest to set up but if your tech-savvy and are willing to spend some time diving in this software is amazing. ONLY issue si have that really bugs me is the support is trash, emails only and takes 24 hours to get help when sometimes i need assistance on something immediately, figure you have customers paying 1k a month or more and they only have emails? Also the reps don't even read your questions properly but just answer what they assume your asking and this results in them answering something you didn't ask, thus more wasted support time for a solution.
The app is great most of the time it works as it should but when the problems/bugs comes be prepared for even 2 weeks waiting time to get that fixed. Shiphero did have chat support, then they shut it down. Now they have form to fill.... When you get a reply to your message you noticed that even you know more about Shiphero that this first Customer Support assistant. There are lots of guys who know how to fix the problems but you have to first tackle the Shiphero first shield and it takes time.
I just see that this big and expensive app should have rapid customer service because when something bad happens its slows your business or even shut it down and who can worth that? Nobody.
App works 85% time without problems and I recommend you buy if you have the skills to solve the problems without any help from Shiphero.
App 3.8 / 5
Customer Support 1/5
Sincerely appreciate your feedback. Great we are helping you with our product, not so great our support missed the mark. We are adding more support team members and as our team continues to grow, will be introducing both chat and phone support.
Creative Brick Builders
Had high hopes for this solution. The team is extremely responsive to questions, and setup was generally quick and easy (a few glitches we had to investigate and resolved with fresh data uploads). Unfortunately, we found three dealbreakers for us so we won't continue past the 14 day free trial. 1) The app to take inventory is really clunky, requires way too many steps to scan a barcode, change numbers and update the cycle count 2) There are too few reports available for us - they wanted to charge $600-$1000 for a custom report format that would simply tell us what sold today/needs replenishing from our offsite warehouse stock 3) Their shipping discounts aren't any better than we get straight from paypal, and using the USPS service requires an Endicia account (the version they recommended to fully integrate costs an additional $19.99/mo).
I was willing to pay $199/mo and add quite a few steps to our fulfilment process to solve our warehousing and sales floor problems, but I quit the trial once we found we couldn't get what we felt were basic data reports. We will look elsewhere for a better fit solution..