ShipHero Inventory & Shipping

*What do you like best about ShipHero?

Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with.

* What do you dislike about ShipHero?

Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements.

In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..

Responded way quicker than I thought! Service was really helpful and easy to follow!

Our company just finish on-boarding with Alissa who is the Senior Solutions Specialist. She is an all-star! We have gone through on-boarding with other programs that our company used previously and this is by far the best experience that we have ever had. Alissa is very knowledgeable, patient and genuinely kind. We were sad once our on-boarding process ended because we wish that we could continue working with her!

Ship Hero has been the best system that we've been able to find for our company. Alias mapping SKUs, assembly bundles and other kits have been a breeze to set up and manage. Dynamic inventory has been a huge change to our system but it has truly helped us grow and track inventory more efficiently. Integrations with Amazon and Shopify work very well. Inventory adjustments push almost instantaneously to our sales channels. We are very happy with our experience so far. We only wish that Ship Hero had a manufacturing function so that we could use the program for all of our needs!

I have had the pleasure of working with ShipHero for the last year and I can confidently say that their product and services exceeded our expectations. From their exceptional team members to their commitment to delivering high-quality results, ShipHero has consistently proven to be a valuable partner for our warehousing and fulfillment solution. We look forward to continuing our partnership with ShipHero and are excited for the new features yet to come!

ShipHero has been an amazing partner for us. We launched with them back in 2021 when we migrated to Shopify and have used them as our Warehouse IMS/OMS. They have many advanced features that have helped us become much more efficient in our warehouse operations. We recently started also using ShipHero in our Shopify POS stores as well as their 3PL's on the East Coast. All of it has work seamlessly and easily enabled us to become an OmniChannel business. If you are an Ecommerce brand that owns and operates its own DC, I can't recommend ShipHero enough.