ShipHero Inventory & Shipping

Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero.

How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints.

Obviously we'd never authorisation for that.

And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen.

Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue.

If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad.

ShipHero has been fast asleep the last
4 weeks since our 3PL reported these issues to them - still no response.

It has been quite challenging to establish contact with Shiphero to begin using their services. The pricing structure seems unclear, and the tone of the sales call comes across as somewhat condescending. Additionally, communication has proven to be difficult. While the product itself may hold great potential, the initial experience in terms of trust and support has been disappointing.

Shiphero has proven to be an invaluable asset to our business, offering a comprehensive and user-friendly solution for inventory management and shipping. The platform's intuitive interface and robust feature set have significantly streamlined our operations, reducing errors and increasing efficiency.

We particularly appreciate the flexibility offered by features such as on-demand bundling, pre-built assemblies, order merging, and bulk shipping. These capabilities have allowed us to optimize our workflows and better serve our customers.

The onboarding process was seamless, largely due to the exceptional support provided by our account specialist, Stacy V. Stacy's knowledge and dedication were instrumental in ensuring a smooth transition to the new system.

We wholeheartedly recommend Shiphero to businesses seeking a reliable and efficient inventory and shipping solution.

Had a wonderful experience so far with ShipHero. They set up everything super quick and got me to being able to have my inventory tracked and my shipments out! Customer service was top notch! Kyle has been super helpful and responsive. He is very knowledgeable and has been super easy to work with. The system itself very user friendly. I love that I can set up kits within ShipHero without needing to have an extra app in Shopify. I love that I can tell exactly where my inventory goes and it tracks every change! I do wish ( or maybe I haven’t found it) there was an option to see how much inventory was used in the last 30 days. I also love how easy it is to pick and pack orders. Definitely the best system I’ve used so far for warehouse management

I'm extremely happy with our decision to implement ShipHero as our warehouse management solution. From the very beginning, the implementation process was well-organized and enabled us to launch on-time and within budget. The team at ShipHero was incredibly knowledgeable and supportive, tailoring the software to our specific needs and ensuring a smooth transition.

One of the most impressive aspects of ShipHero is its flexibility. Our warehouse environment is complex, with a wide range of products, storage configurations, and unique processes. This software is adapting to our unique requirements, preparing us to optimize our operations and increase efficiency.

The user-friendly interface and intuitive features have made it easy for our team to learn and adopt the software. We expect to see significant improvements in inventory accuracy, order fulfillment speed, and overall productivity in the next few months. I highly recommend ShipHero to businesses looking for a reliable and adaptable warehouse management solution.