ShipHero Inventory & Shipping

Worst experience both with the app and the customer service.
After we installed the app and our 3PL had tried to set it up with the help of customer services, they cancelled dozens of our orders due to a mistake made by one of their staff. It’s insane that staff can simply cancel orders and make refunds – even for orders that were assigned to a different site (not managed by Shiphero). The dashboard is complete garbage too. I would not recommend it under any circumstances.

UPDATE 2nd September 2025: We're leaving our current 3PL because of this garbage app - it continues to sync our non USA orders causing a lot of inventory and reporting issues.

Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero.

How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints.

Obviously we'd never authorisation for that.

And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen.

Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue.

If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad.

ShipHero has been fast asleep the last
4 weeks since our 3PL reported these issues to them - still no response.

It has been quite challenging to establish contact with Shiphero to begin using their services. The pricing structure seems unclear, and the tone of the sales call comes across as somewhat condescending. Additionally, communication has proven to be difficult. While the product itself may hold great potential, the initial experience in terms of trust and support has been disappointing.