ShipHero Inventory & Shipping

*What do you like best about ShipHero?

Having attentive staff that quickly answers and fixes questions related to their platform. I have had numerous 'issues' and very few ended up requiring extended amounts of time to fix. Most issues are resolved the same day.. I really thank the staff for making Ship Hero an easy product to work with.

* What do you dislike about ShipHero?

Not being able to schedule reports to be be run at a certain time or on demand. In a given day I could download 20 or more reports as we have multiple clients and reporting requirements.

In an ideal world I could kick off a custom job to pull all this data without having to go to each interface, wait while this loads and downloads..

Had a wonderful experience so far with ShipHero. They set up everything super quick and got me to being able to have my inventory tracked and my shipments out! Customer service was top notch! Kyle has been super helpful and responsive. He is very knowledgeable and has been super easy to work with. The system itself very user friendly. I love that I can set up kits within ShipHero without needing to have an extra app in Shopify. I love that I can tell exactly where my inventory goes and it tracks every change! I do wish ( or maybe I haven’t found it) there was an option to see how much inventory was used in the last 30 days. I also love how easy it is to pick and pack orders. Definitely the best system I’ve used so far for warehouse management

UPDATE 2nd September 2025: We're leaving our current 3PL because of this garbage app - it continues to sync our non USA orders causing a lot of inventory and reporting issues.

Our 3PL uses ShipHero. Imagine waking up and finding orders cancelled and refunded in Shopify after a member of staff at our 3PL cancelled those orders in ShipHero.

How on earth can ShipHero and an unknown member of staff at our 3PL using it have the authority to refund our Shopify orders? We obviously lost $$$$ in addition to getting customer complaints.

Obviously we'd never authorisation for that.

And the 2nd major issue is that we have multiple warehouse locations, but ShipHero will not sync only the orders at the location we want. It will sync ALL orders at ALL locations even though our 3PL doesn't process orders at those locations. Which brings up all kinds of data protection issues in addition to a messy ShipHero dashboard. How come you can't provide such a basic feature. If we just want our Timbuktu orders syncing, then that's what should happen.

Finally, adjusting an order at a location will amend the inventory at all locations.A highly annoying issue.

If ShipHero can't fix these core issues we'll actually leave our 3PL for another one - it's that bad.

ShipHero has been fast asleep the last
4 weeks since our 3PL reported these issues to them - still no response.