Avis (23)
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The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.
Easy to integrate. Great purchase rate. No issues at all. Overall great service to provide your customers
Fantastic responsiveness from support (specifically Noah). Very happy with the utility their service provides as well. Highly recommend.
Very good communication with everyone we have spoken to. The onboarding process was by far the simplest, and quickest yet.
Super great customer service and pretty simple app. The integration works great as the team is able to make different customizations to make it work for your store. Highly recommend.
This app is a wow! it works just exactly as described. I love it and its amazing, i will recommend it to my friends.
Hello,
Thank you for taking the time out of your day to write us a great review. We are happy to hear you had a very easy experience with our ShipInsure app. ShipInsure prides itself on offering peace of mind for merchants and their customers through our package protection.
This program is great! It's nice to know my team does not have to worry or waist time filing claims for missing packages
Triple AAA Fashion Collection Based on our experience with this app we have reached out twice to support for simple basic information and have not heard anything from them since hope they see this message and we get some help! We heard back from John and he was able to provide us more details on what we are looking for so we are looking forward to seeing the process within the coming months together this insurance has helped our store from having lots of abundant checkout from or site.
Thanks for your business question and feedback regarding future functionality of the ShipInsure product. It is great to get feedback, and even 'beta-testers' as we prioritize new features and roll them out (and fine-tune them to what the market wants).
Our apologies for not seeing your business question initially.
This app offers great insurance rates for shipping above what most carries would cover. It is also conveniently available for customers to simply add to their shopping cart order. Their support is expedient and not afraid to discuss issues by phone conversations. I would recommend this app!
Thank you so much for taking the time to leave us a great review!
We're glad that you're enjoying using our app. We’re constantly trying to improve our app and your feedback is very important in doing so. So if there’s anything else you can think of that would make it better, please let us know!
shipinsure was easy to download and use it took less than 2 minutes to set up.it helped me not to worry about claims for lost packages anymore. I would recommend this app to everyone
Hello,
Thank you for taking the time out of your day to write us a great review. We are happy to hear you had a very easy experience with our ShipInsure app. ShipInsure prides itself on offering peace of mind for merchants and their customers...