Avis (27)

Note globale
4,6
Nombre d’avis par note
  • 85 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 7 % des avis sont des avis à 1 étoiles
1 octobre 2021

My store was getting a lot of chargebacks but this app quickly eliminate that. Their support is awesome. Really recommends

Honey Bliss Collections
États-Unis
Environ 20 heures d’utilisation de l’application
ShipInsure a répondu 4 novembre 2021

Hello,
Thank you for taking the time out of your day to write us a great review. We are happy to hear you had a very easy experience with our ShipInsure app. ShipInsure prides itself on offering peace of mind for merchants and their customers...

10 juillet 2024

Wyld Gear
États-Unis
4 mois d’utilisation de l’application
Modifié le 6 décembre 2023

Bahgsu Jewels
États-Unis
3 mois d’utilisation de l’application
ShipInsure a répondu 5 octobre 2023

Thank you for the feedback. We are sorry that this experience was terrible for you, and we take full ownership of what happened. Our merchants are at the center of everything we do, and we promise to pay claims on everything that is not fraud. In this instance, we were informed by the carrier that it was still in transit and wanted to give them ample time to come through on their promise to deliver the package. Since this experience, we have changed our policy and will pay claims sooner and with less hassle. We have also substantially built out our claims department and are available 24/7. We were in the wrong, and we promise to be better for you and your customers moving forward.