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ShipInsure has completely transformed the way we handle shipping protection for our ecom business. Their easy integration, transparent pricing, and excellent customer support have made the entire process effortless. It's rare to find a solution that not only boosts our customers confidence but also helps streamline backend operations. Shipinsure does both, with EASE. Highly recommended for any brand looking to add real value to the post-purchase experience!
Great customer service support. I reached out with a minor issue and it was resolved right away.!!!!!
We appreciate your kind review! It's great to hear that we were able to fulfill your requirements and offer a seamless experience. At our company, ensuring customer satisfaction is of utmost importance, and we are delighted that you were pleased with our service. Thank you for your patronage, and we eagerly anticipate the opportunity to assist you again in the future.
Thank you for the feedback. We are sorry that this experience was terrible for you, and we take full ownership of what happened. Our merchants are at the center of everything we do, and we promise to pay claims on everything that is not fraud. In this instance, we were informed by the carrier that it was still in transit and wanted to give them ample time to come through on their promise to deliver the package. Since this experience, we have changed our policy and will pay claims sooner and with less hassle. We have also substantially built out our claims department and are available 24/7. We were in the wrong, and we promise to be better for you and your customers moving forward.
